Supreet Sondhi

MBA-qualified Operations professional with 10+ years of experience supporting budget management, revenue and cost tracking, financial reporting, invoice and vendor-payment workflows, operational reporting, and cross-functional business operations. Proven experience maintaining monthly and quarterly financial trackers, monitoring budget and cash-flow performance, preparing management reporting, and partnering with Finance, vendors, and business stakeholders to resolve variances and improve process controls. Advanced Excel user with hands-on experience in SAP ERP, Salesforce CRM, reporting templates, process improvement, and high-volume operational environments.

• Cross-Functional Coordination
• Financial Reporting
• Management Reporting
• Microsoft Office
• Process Improvement
• Salesforce CRM
• SharePoint
• Teams

1. CASHIER

   Real Canadian Superstore

   Mar 2025 to Present

   North Vancouver, BC

   • Deliver high-volume frontline customer service and transaction support, maintaining accuracy, resolving issues, and managing competing priorities in a fast-paced Canadian retail environment. • Support day-to-day retail operations through accurate transaction handling, professional communication, issue resolution, and coordination with team members and supervisors.

2. BUSINESS PLAN DEVELOPMENT ASSISTANT (Consulting Internship)

   Total Parking Solutions Inc.

   Jan 2025 to Mar 2025

   North Vancouver

   • Conducted market, customer, and competitor analysis across 9 target segments, maintaining structured trackers and preparing business reports and recommendations for senior leadership. • Coordinated research, stakeholder follow-ups, reporting, and project documentation while managing multiple priorities and deadlines.

3. SENIOR BUSINESS MANAGER – Global Process Owner (U.S. Client – Financial Services & Healthcare)

   Genpact India Pvt. Ltd.

   Mar 2022 to Dec 2023

   • Led day-to-day operations for a U.S. financial-services client, coordinating service delivery, stakeholder requirements, financial and operational reporting, issue resolution, and performance across a 35+ member team. • Managed 12+ KPIs and service metrics, building and maintaining reporting trackers and dashboards that improved operational performance visibility by approximately 30%. • Partnered with client, Finance, Operations, and cross-functional stakeholders to investigate exceptions, reconcile operational issues, prioritize requests, and maintain service standards. • Redesigned workflows and identified automation opportunities, contributing to approximately 25% reduction in manual effort and stronger reporting and process consistency. • Prepared management presentations and facilitated 10+ stakeholder workshops to review performance, clarify requirements, identify bottlenecks, and implement process improvements.

4. E-COMMERCE OPERATIONS & ONLINE BUSINESS MANAGEMENT

   Independent Business

   Aug 2019 to Feb 2022

   • Managed e-commerce operations across 4 markets, coordinating customer orders, payments, fulfilment, partner activities, and sales tracking through digital business platforms. • Maintained sales and operational records, monitored customer and order activity, resolved payment and delivery issues, and sustained approximately 99% order fulfilment accuracy. • Coordinated customer and partner requirements while maintaining accurate records and managing multiple operational priorities in a digital business environment.

5. BUSINESS OPERATIONS MANAGER

   Wipro Ltd.

   Dec 2013 to Aug 2019

   India

   Third-Party Assignment at Wipro, India (Telecom Division), 12/2013 – 11/2017; Wipro Ltd. (Direct Payroll), 11/2017 – 08/2019. • Owned financial and operational performance for a multi-region telecom operation, managing revenue, costs, profitability, budgets, cash-flow updates, billing, vendor payments, and revenue assurance. • Created and maintained monthly and quarterly revenue, budget, and financial trackers for Finance and leadership, consolidating actual performance, monitoring variances, and supporting forecasting, month-end close, and business reviews. • Managed end-to-end purchase order (PO) coordination and invoice/vendor-payment workflows in SAP, partnering with Finance, Supply Chain, vendors, and regional teams to maintain documentation, resolve exceptions, and support timely processing. • Prepared month-end PO accrual reports from SAP, validating outstanding commitments and supporting Finance with accurate accrual, budget, and period-end reporting; improved vendor-payment workflows by approximately 4–5 days. • Developed standardized Excel reporting that improved financial visibility and contributed to reducing unbilled revenue from approximately CAD $6.7M to CAD $2.3M. • Prepared management reporting on revenue, costs, budgets, cash flow, billing, and operational performance while managing competing deadlines across four regions.

1. University Canada West

   MASTER OF BUSINESS ADMINISTRATION, BUSINESS ANALYTICS

   2025

• Green Belt Certification

  Genpact