We are a leading AI-driven business transformation company. We work with iconic brands worldwide.
Pittsford (Rochester), NY
Artificial Intelligence. Automation. Cloud Computing. Product Engineering. Advanced Analytics. For enterprises, these are no longer standalone capabilities. They are the foundations of transformation. For Sutherland, they are core to how we help clients build, run, and continuously improve their businesses. We are an AI-driven business transformation partner to enterprises, including several Fortune 500 clients. We design, run, and automate business operations at scale, helping clients improve efficiency, strengthen customer experiences, and deliver measurable business outcomes. Most companies either build AI-led capabilities or run operations. Sutherland does both. We run complex, mission-critical processes for major global enterprises while engineering the AI-led solutions that sit within them. This closed loop is what puts us in a Category of One, helping clients move beyond AI pilots to reliable, governed, measurable outcomes that improve and scale over time. Our strength lies in combining digital engineering, product engineering, R&D, and deep operational expertise. We build production-grade AI solutions grounded in real enterprise environments, domain knowledge, and live operational insight. Sutherland Driving Outcomes.
Remote · Canada
Provide exceptional customer service and act as a brand ambassador for a digital sports streaming platform. Support fans by resolving inquiries, educating them on platform use, and ensuring a superior user experience.
Remote · Canada
Provide exceptional customer service and act as a brand ambassador for digital sports platforms. Assist fans with inquiries, resolve technical issues, and educate users on platform features.
Remote · Canada
The Senior Data Analyst will lead the development of analytical solutions to uncover performance trends and support strategic decision-making. They will partner with stakeholders to map business processes and conduct deep-dive analyses to solve complex operational challenges.
Remote · ["Canada"]
Company Description Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists. This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage Job Description As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans…
Remote · ["Canada"]
Company Description Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology? Do you speak Spanish and English Join Us. We’re Sutherland and we're hiring Customer Service Representatives to provide outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there. This is a remote, work from home position. Job Description As a Bi…
Remote · ["Moncton, New Brunswick, Canada"]
Company Description $20.00/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) Medical, dental and vision benefits Advancement opportunities – 80% of our frontline leaders have been promoted from within Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work. Job Description The Get Control Program Representative plays a key…
