Applications are currently unavailable for this posting.
Browse current jobs- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
You will deliver exceptional service and solutions to customers through inbound calls and chat. You will also handle various customer inquiries including service requests, billing questions, and energy conservation advice.
Job details
Company Description Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Apply and complete testing Job Description Hourly Wage Medical, dental and vision benefits Paid training & PTO Advancement opportunities – 80% of our frontline leaders have been promoted from within Monthly rewards & recognition programs Employee Discounts Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues Strong attention to detail and the ability to effectively multitask High school diploma or GED; an Associate's degree is a plus. Know your way around a PC with strong keyboard skills and basic MS Office knowledge. Requirements to work from home: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems. A quiet and distraction-free, secure place to work. Additional Information This job is open only those living in Canada, and you must reside and be authorized to work in the Canada in order to be considered for employment.
What you’ll do
You will deliver exceptional service and solutions to customers through inbound calls and chat. You will also handle various customer inquiries including service requests, billing questions, and energy conservation advice.
Requirements
Candidates must have a high school diploma or GED and strong PC and keyboard skills. You are also required to have a hardwired, high-speed internet connection and a quiet, distraction-free workspace.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid training
- Paid time off
- Advancement opportunities
- Monthly rewards and recognition programs
- Employee discounts
- Health and wellness programs
Listed skills
- Customer service · Preferred
- Communication · Preferred
- Problem solving · Preferred
- Attention to detail · Preferred
- Multitasking · Preferred
- MS-Office · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Communication
- Active listening
- Problem solving
- Attention to detail
- Multitasking
- Keyboard skills
- MS Office
- Billing Inquiries
- Inbound Calls
- Active Listening
- Customer Service
- Energy Conservation
- Internet Services
- Microsoft Office
- Detail Oriented
Job areas
- Customer Service & Support
- Energy
- Customer Care Representative
- Customer Service Representative (General)
- Inquiry Clerks
- Customer Service Representatives