Customer Support Representatives/Streaming Services - Remote

Apply and complete testing to move to recruiter contact stage. We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future. Job Description What we offer: Pay incentives as well as monthly rewards & recognition programs Medical, dental and vision benefits Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) Technical support experience Strong problem-diagnosis and problem-solving skills Multi-tasking skills, with the ability to use several applications simultaneously Experience working with CRM applications (preferred) Additional Information We will provide all equipment, but to be successful when working from home, you must have the following: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

Provide high-quality customer support for a global streaming media and entertainment giant. Build rapport with callers while assisting them with account issues and streaming services.

Requires experience in a contact center environment and basic technical troubleshooting skills for streaming services on various devices. Must have proficiency in Microsoft Office and a stable internet connection for remote work.

• Pay Incentives • Monthly Rewards & Recognition Programs • Medical Insurance • Dental Insurance • Vision Insurance • Vacation Benefits • Global Flexible Benefits Policy • Promote From Within Opportunities • Employee Assistance Program (EAP) • Health And Wellness Programs • Personal Trainer

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Support
• Streaming Troubleshooting
• Microsoft Office
• CRM Applications
• Problem-solving
• Multi-tasking
• Keyboarding Skills

• Customer Service & Support
• Creative & Media
• Technology

Minimum experience

0+ years

Apply by

Aug 30, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Fredericton, New Brunswick, Canada

Seniority

Entry level

Application method

Direct apply is available