Assistant Store Manager (Toronto Eaton Centre)

Job summary

Support the Store Manager in daily store operations, drive sales, coach the team to deliver excellent customer service, and help meet operational objectives. Assist with inventory control, personnel processes, visual merchandising, and compliance with company policies and workplace safety requirements.

Job details

The Company Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch. Job Description The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships. Starting base pay of $44,000.00 - $48,000.00 plus monthly performance bonus. Benefits: Paid Vacations Paid sick days Health benefits, including dental and vision coverage Life insurance RRSP contributions with company match Company Discount Responsibilities include: Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans Visual Merchandising: Helping maintain store presentation standards Other: Upholding workplace safety, serving as a role model for company policies and procedures Working Conditions: Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS. Employment Status: Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates. Profile Strong communication skills (verbal & written), including strong relationship building skills Availability to work opening and closing shifts; flexible hours including weekends and holidays Effective leadership skills to mentor and motivate retail team Results oriented with a high level of energy and enthusiasm Ability to communicate in a clear concise and understandable manner Must be a self-starter who works well independently and in team environments Professional Requirements At least 2 years retail leadership experience, preferably in fashion and/or accessories Intermediate computer skills with working knowledge of MS Office Experience working with POS systems Job Location: Yonge Street 220, M5B 2H1 Toronto ON MB H, Canada (Ontario) Company Address: The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada

What you’ll do

Support the Store Manager in daily store operations, drive sales, coach the team to deliver excellent customer service, and help meet operational objectives. Assist with inventory control, personnel processes, visual merchandising, and compliance with company policies and workplace safety requirements.

Requirements

At least two years of retail leadership experience is required, preferably in fashion or accessories, along with intermediate computer skills, Microsoft Office knowledge, and experience using POS systems. Candidates should have strong communication and leadership skills, be results-oriented, and be available for opening and closing shifts, weekends, and holidays.

Benefits

• Paid Vacation • Paid Sick Days • Health Benefits • Dental Coverage • Vision Coverage • Life Insurance • RRSP Contributions With Company Match • Company Discount • Monthly Performance Bonus

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Occupational safety · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Sales Generation
• Customer Service
• Team Coaching
• Staff Motivation
• Inventory Control
• Personnel Management
• Visual Merchandising
• Problem-Solving
• Communication
• Relationship Building
• Product Knowledge
• Point-of-Sale Systems
• Microsoft Office
• Cash Management
• Workplace Safety

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Human Resources