ADP Payroll System Specialist (6-month fixed contract)

Job summary

Support ADP Workforce Now and Workforce Management by troubleshooting payroll and timekeeping issues, managing support tickets, coordinating with ADP and internal teams, and maintaining system configurations and documentation. Plan and document testing of system changes, validate payroll and timekeeping rules, and track issues through resolution.

Job details

ADP Payroll System Specialist (6-month fixed contract). Who- the Company: Our client is a well-established proudly Canadian brand known for its collaborative culture, commitment to excellence, and focus on continuous improvement. What- the Role: Working closely with the Payroll Manager, IT and ADP support, the ADP Payroll System Specialist will focus on troubleshooting payroll and timekeeping issues, managing support tickets, reviewing system configurations, and testing changes to ensure accurate payroll outcomes. Ideally, the candidate will have experience supporting ADP implementations or upgrades and resolving post-implementation issues and back logs. Key Responsibilities: ADP Workforce Now & WFM Support Act as the internal SME for ADP Workforce Now and Workforce Management, troubleshooting payroll, timekeeping, and system issues. Manage ADP support tickets from identification through resolution, escalating issues as needed and maintaining a centralized tracker. Coordinate with ADP support and internal Payroll teams to resolve complex discrepancies and recurring system issues. Support system configuration, maintenance, and changes, assessing potential payroll impacts and maintaining documentation. Payroll & WFM Support Troubleshoot timecards, clocks, schedules, employee access, manager approvals, and other payroll-related system issues. Provide system support to Payroll during critical processing periods and help identify root causes rather than rely on manual workarounds. Testing & Validation Coordinate testing of system changes before implementation, developing test scenarios and documenting expected results. Validate payroll calculations, timekeeping rules, accruals, premiums, and configuration changes in partnership with Payroll. Document test results, support regression testing, and track issues through resolution. Who- the Candidate: 3+ years of payroll & experience in a complex unionized environment, multi entity environment, including shift rotations and salaried and hourly for workforces around 600+ employees. Payroll professional with ADP post integration support experience (support ADP configuration/maintenance, setup and changes, testing, test scenarios). ADP Workforce Now (WFN) and ADP Workforce Management (WFM, time & attendance) subject matter expert Experience in the manufacturing, transportation/trucking industry is strongly preferred. PCP or PLP is highly preferred Experience creating and managing ADP support cases/tickets – main duty will be cleaning up back log (validate payroll calculations, timekeeping rules, accruals, premiums) Ideally familiar with shiftwork (day and night shifts, 24 hours, premiums, overtime) How Much: A prorated salary ranging from $80,000-$110,000, health benefits and transit subsidy. Where: Hybrid role based in Burnaby, conveniently located near SkyTrain and bus routes. Ideal for candidates based in Greater Vancouver, including Vancouver, New Westminster, Burnaby, or Surrey. When & How to Apply: Swim Recruiting will be presenting the profiles of short-listed candidates directly to the hiring team. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume (preferably in MS Word format as it works best with our internal systems). Thank you

What you’ll do

Support ADP Workforce Now and Workforce Management by troubleshooting payroll and timekeeping issues, managing support tickets, coordinating with ADP and internal teams, and maintaining system configurations and documentation. Plan and document testing of system changes, validate payroll and timekeeping rules, and track issues through resolution.

Requirements

Candidates need at least three years of payroll experience in a complex, unionized, multi-entity environment supporting workforces of approximately 600 or more, along with ADP post-integration support experience. Expertise in ADP Workforce Now and Workforce Management is expected; PCP or PLP certification is highly preferred, and manufacturing or transportation experience is strongly preferred.

Benefits

• Health Benefits
• Transit Subsidy

Listed skills

• ADP Workforce Now · Preferred
• System Documentation · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ADP Workforce Now
• ADP Workforce Management
• Payroll Systems Support
• Payroll Troubleshooting
• Timekeeping Support
• ADP Support Ticket Management
• System Configuration
• Payroll Testing and Validation
• Regression Testing
• Payroll Calculations
• Accruals and Premiums
• Root Cause Analysis
• Unionized Payroll
• Shiftwork Payroll
• System Documentation

Job areas

• Finance & Accounting
• Technology
• Manufacturing
• Transportation

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