Manager Guest Experience, Saint John, NB

Swiss Chalet is hiring a Manager Guest Experience at our Saint John, NB location! Since our doors first opened in 1954, families have been coming back to Swiss Chalet generation after generation. And that’s certainly not stopping now. We are looking for individuals that are passionate about hospitality, food, training and are people focused. This candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to chat! What You Will Do In This Role Oversee the day-to-day management of the dining room as directed. Ensure the store is operating to all standards of a "Benchmark Restaurant", and creating a Perfect Guest Experience every time Continue to develop and coach associates Oversee and ensure the Perfect Guest Experience Support and implement Standards and Controls Demonstrate behaviours consistent with Recipe's principles. What We Are Looking For Previous Front of House Management experience Possess the potential to effectively run the front of house and lead all shifts to meet Brand standards Possess the "Hospitality Gene" by demonstrating the ability to create connections, a passion for People and service excellence Driven and focused Inspirational and motivational team player Ability to work days, evenings, weekends and holidays in a busy fast paced environment What’s In It For You 20% employee discount dining card valid at all Recipe brands Salary Range: $41K to $52K per year Flexible scheduling A chance to be part of a close knit team Competitive wages Growth and development opportunities within the restaurant Career advancement opportunities with a company that owns some of Canada’s most iconic restaurants If you are interested in this fantastic opportunity, please apply online today! Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected]

Oversee the day-to-day management of the dining room to ensure a perfect guest experience and adherence to brand standards. Develop and coach associates while implementing operational standards and controls.

Requires previous Front of House management experience and a passion for hospitality and service excellence. Candidates must be able to work a flexible schedule including days, evenings, weekends, and holidays in a fast-paced environment.

• 20% Employee Discount Dining Card • Flexible Scheduling • Growth And Development Opportunities • Career Advancement Opportunities

Identified from the job description. Confirm important requirements above.

• Front Of House Management
• Hospitality
• Team Leadership
• Staff Training
• Guest Experience Management
• Restaurant Operations
• Coaching
• Service Excellence

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

Minimum experience

2+ years

Apply by

Aug 28, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level