Process Engineer

Job summary

The role involves assessing and redesigning end-to-end services and value streams within Commercial Banking to improve client experience and operational efficiency. Key tasks include facilitating cross-functional workshops and translating recommendations into actionable transformation roadmaps.

Job details

Process Engineer, Service Redesign – Banking Position Overview We are seeking a Service Redesign and Value Stream Consultant to assess and redesign end-to-end services across Commercial Banking. The role will focus on creating connected value streams across areas such as client onboarding, pricing-to-billing, and lending—improving the client experience while delivering measurable operational and financial value. Client: Canadian Bank Compensation: T4: $70-$80| IC:$85-$90 PER HOUR Contract: 12 months +extension Key Responsibilities Assess current-state services and processes across Commercial Banking. Map end-to-end value streams, identifying client pain points, bottlenecks, duplication, and gaps. Design future-state services that improve client experience, efficiency, scalability, and business outcomes. Develop and facilitate workshops with cross-functional business, operations, product, and technology teams. Professionally challenge existing processes and align stakeholders around redesigned ways of working. Define the value proposition, expected ROI, and success measures for redesign opportunities. Translate recommendations into actionable roadmaps and prioritized improvement initiatives. Qualifications Experience in service redesign, value stream mapping, process engineering, or operational transformation. Commercial Banking or financial-services experience. Strong workshop facilitation and stakeholder-management skills. Ability to connect client-experience improvements to operational efficiency, risk reduction, and ROI. Experience developing current-state assessments, future-state designs, and transformation roadmaps.

What you’ll do

The role involves assessing and redesigning end-to-end services and value streams within Commercial Banking to improve client experience and operational efficiency. Key tasks include facilitating cross-functional workshops and translating recommendations into actionable transformation roadmaps.

Requirements

Candidates must have experience in service redesign, process engineering, or operational transformation, specifically within commercial banking or financial services. Strong skills in stakeholder management and the ability to connect operational improvements to financial ROI are required.

Listed skills

• Service Redesign · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Redesign
• Value Stream Mapping
• Process Engineering
• Operational Transformation
• Commercial Banking
• Workshop Facilitation
• Stakeholder Management
• ROI Analysis
• Current-State Assessment
• Future-State Design
• Transformation Roadmaps
• Client Experience Improvement

Job areas

• Consulting
• Finance & Accounting
• Engineering
• Management & Leadership