Account Manager
The Account Manager will spearhead growth initiatives within the SMB client network by identifying expansion opportunities and nurturing existing relationships. They are responsible for delivering compelling product presentations and driving business closure to enhance account growth.
- On-site
- Toronto, ON
- Posted Aug 6, 2026
- 1 position
Job summary
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment to revolutionizing enterprise service management with Generative AI. We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth. Key Responsibilities: Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies. Create and deliver compelling product and service presentations to existing customers to drive growth. Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities. Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills. Follow-up on marketing & CSM generated leads to build the expansion sales pipeline. Requirements 3+ years of quota-carrying SaaS/B2B software sales experience. 1+ years experience in AI sales (desirable). Experience managing the sales cycle from business champion to C-Level. Self-motivated, resilient, and a collaborative mindset. A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills. Ability to multitask, prioritize, and manage time effectively. Excel in a high-paced setting while managing a diverse customer base efficiently.
What you’ll do
The Account Manager will spearhead growth initiatives within the SMB client network by identifying expansion opportunities and nurturing existing relationships. They are responsible for delivering compelling product presentations and driving business closure to enhance account growth.
Requirements
Candidates must have at least 3 years of quota-carrying SaaS or B2B software sales experience, with AI sales experience considered a plus. The role requires strong communication skills, the ability to manage sales cycles up to the C-level, and proficiency in technical problem-solving.
Listed skills
- Time managementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Account Management
- SaaS Sales
- B2B Sales
- AI Sales
- Presentation Skills
- Technical Problem-solving
- Technical Adaptability
- Sales Pipeline Management
- Relationship Building
- Multitasking
- Time Management
- C-Level Engagement
- Software Sales
- Sales Pipelines
- Generative Artificial Intelligence
- Resilience
- Self-Motivation
- Adaptability
- Artificial Intelligence
- Business To Business
- Software As A Service (SaaS)
- Sales
- Leadership
- Marketing
- Innovation
- Problem Solving
- IT Service Management
- Presentations
- Service Management
- Account Growth
- Creative Strategies
Job areas
- Sales
- Software
- Technology
- Customer Service & Support
- Management & Leadership
- Account Manager
- Account Manager (General)
- Commercial Sales Representatives
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Additional details
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 40 hours per week