Key Account Representative

Job summary

Build and maintain relationships with new and existing customers, provide dedicated support, and resolve service and delivery issues. Coordinate with customer support and sales teams to implement best practices, manage escalations, and ensure customer satisfaction.

Job details

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Purpose The Key Account Representative strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery. Responsibilities Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations. Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation. Skills Expertise in customer service management and ability to partner effectively across functional teams. Strong organizational and project management skills, including the ability to manage multiple customers simultaneously. Ability to thrive in a fast-paced and changing work environment. Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to quickly learn and utilize existing and new Sysco technologies. Demonstrated experience with and working knowledge of Sysco customers (preferred). Excellent communication (written and verbal) and interpersonal skills. Certifications Education Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree Experience 5+ years of experience Physical Demands Ability to travel by car. Ability to sit, stand, and walk for extended periods. Ability to use a computer and communicate effectively. Travel Requirements 0-25%

What you’ll do

Build and maintain relationships with new and existing customers, provide dedicated support, and resolve service and delivery issues. Coordinate with customer support and sales teams to implement best practices, manage escalations, and ensure customer satisfaction.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least five years of experience. Candidates should have strong customer service, communication, organizational, and project management skills, expert Microsoft Office proficiency, and the ability to travel by car.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Multitasking · Preferred
• issue resolution · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Customer Service
• Issue Resolution
• Stakeholder Communication
• Escalation Management
• Cross-Functional Collaboration
• Organizational Skills
• Project Management
• Multitasking
• Adaptability
• Microsoft Office Suite
• Technology Adoption
• Written Communication
• Verbal Communication
• Interpersonal Skills
• Account Management

Job areas

• Customer Service & Support
• Sales
• Logistics
• Transportation

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