Senior Analyst Account Management

Job summary

The role focuses on strengthening customer relationships and enhancing the customer experience through dedicated support and issue resolution. It involves collaborating with sales teams to ensure seamless service delivery and implementing best practices from the Global Sales Center.

Job details

Sysco est le chef de file mondial de la distribution des services alimentaires. Comptant plus de 71 000 employés et possédant une flotte de plus de 13 000 véhicules, Sysco exploite environ 333 installations de distribution dans le monde et dessert plus de 700 000 emplacements clients. Nous offrons à nos collègues l'occasion de s'épanouir sur le plan personnel et professionnel, de contribuer au succès d'une entreprise dynamique et de servir les autres d'une manière qui dépasse leurs attentes. Nous sommes à la recherche de personnes talentueuses et travaillantes qui veulent se joindre à notre équipe. Venez poursuivre votre carrière avec nous et laissez-nous vous montrer pourquoi Sysco est au cœur de l'alimentation et du service. Purpose The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery. Responsibilities Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations. Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation. Skills Expertise in customer service management and ability to partner effectively across functional teams. Strong organizational and project management skills, including the ability to manage multiple customers simultaneously. Ability to thrive in a fast-paced and changing work environment. Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to quickly learn and utilize existing and new Sysco technologies. Demonstrated experience with and working knowledge of Sysco customers (preferred). Excellent communication (written and verbal) and interpersonal skills. Certifications Education Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree Experience 5+ years of experience Physical Demands Ability to travel by car. Ability to sit, stand, and walk for extended periods. Ability to use a computer and communicate effectively. Travel Requirements 0-25%

What you’ll do

The role focuses on strengthening customer relationships and enhancing the customer experience through dedicated support and issue resolution. It involves collaborating with sales teams to ensure seamless service delivery and implementing best practices from the Global Sales Center.

Requirements

Candidates need a bachelor's degree or equivalent experience and at least 5 years of relevant professional experience. Proficiency in Microsoft Office and the ability to travel by car are required.

Listed skills

• Account Management · Preferred
• issue resolution · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred
• interpersonal communication · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service Management
• Project Management
• Microsoft Office Suite
• Interpersonal Communication
• Issue Resolution
• Stakeholder Management
• Account Management
• Organizational Skills

Job areas

• Sales
• Customer Service & Support
• Logistics
• Transportation
• Food & Beverage