Senior Analyst Account Management

Job summary

The Senior Analyst strengthens customer relationships by providing dedicated support and resolving service issues. They collaborate with internal sales teams to implement best practices and ensure seamless product delivery.

Job details

JOB DESCRIPTION Purpose The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery. Responsibilities Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations. Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation. Skills Expertise in customer service management and ability to partner effectively across functional teams. Strong organizational and project management skills, including the ability to manage multiple customers simultaneously. Ability to thrive in a fast-paced and changing work environment. Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to quickly learn and utilize existing and new Sysco technologies. Demonstrated experience with and working knowledge of Sysco customers (preferred). Excellent communication (written and verbal) and interpersonal skills. Certifications Education Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree Experience 5+ years of experience Physical Demands Ability to travel by car. Ability to sit, stand, and walk for extended periods. Ability to use a computer and communicate effectively. Travel Requirements 0-25% Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together. COMPANY OVERVIEW Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Our Purpose: Connecting the world to share food and care for one another Our Mission: Delivering success for our customers through industry-leading people, products and solutions Our Identity: Together we define our future of foodservice and supply chain Here’s a sample of the many benefits Sysco colleagues enjoy: Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL INFORMATION This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team. This Job Requisition is for an existing vacancy.

What you’ll do

The Senior Analyst strengthens customer relationships by providing dedicated support and resolving service issues. They collaborate with internal sales teams to implement best practices and ensure seamless product delivery.

Requirements

Candidates must have a bachelor's degree or equivalent experience and at least 5 years of relevant professional experience. Proficiency in Microsoft Office and strong organizational skills are required for this role.

Benefits

• Health and dental insurance • Health care spending account • Wellness account • Short-term disability • Long-term disability • Life insurance • Voluntary optional insurance • Parental leave plan • Company pension plan • Group RRSP • TFSA • Employee and family assistance • Stock purchase plan • Maple virtual care • Online learning • Product discounts • Preferred vendor discounts • Associate resource groups

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• issue resolution · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred
• Relationship Building · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service management
• Relationship building
• Project management
• Communication
• Interpersonal skills
• Microsoft Office Suite
• Issue resolution
• Stakeholder management
• Strategic planning
• Problem solving
• Time management
• Adaptability
• Employment Equity
• Program Implementation
• Communication Channels
• Product Delivery
• Supply Chain
• Customer Service Management
• Strong Work Ethic
• Quick Learning
• Microsoft Excel
• Account Management
• Artificial Intelligence
• Customer Support
• Customer Service
• Food Services
• Customer Relationship Building
• Dental Health
• Sales
• Sales Tax
• Leadership
• Interpersonal Communications
• Problem Solving
• Project Management
• Microsoft Office
• Microsoft PowerPoint
• Purchasing

Job areas

• Customer Service & Support
• Sales
• Food & Beverage
• Logistics
• Management & Leadership
• Account Management Analyst
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products