Customer Success Associate

Job summary

Manage existing North American client relationships to ensure high retention and successful renewals. Drive revenue growth by upselling and cross-selling products like AASA, ioxt, and Socify.

Job details

About Us TAC Security is a leading global cybersecurity company. Our flagship platform, ESOF (Enterprise Security in One Framework), powers vulnerability management, cyber risk quantification, and AI-driven security assessments for Fortune 500 companies, governments, and startups worldwide. Recognized as a Great Place to Work and a Great People Manager Company (Forbes & The Economic Times), we partner with tech giants like Google, Microsoft, and Meta to advance cybersecurity innovation. Role Overview: Focus on managing existing North American clients, ensuring high retention, renewals, and upselling TAC Security’s products (AASA, ioxt, and Socify). Key Responsibilities: • Manage relationships with current clients and ensure renewals. • Upsell and cross-sell AASA, ioxt, and Socify. • Understand client needs and align product solutions. • Prepare and deliver client proposals. • Serve as the main point of contact for support/escalations. Requirements: • 2–5 years’ experience in SaaS/cybersecurity sales or account management. • Strong client relationship management skills. • Proven track record of upselling/cross-selling. • Excellent communication and customer-facing skills

What you’ll do

Manage existing North American client relationships to ensure high retention and successful renewals. Drive revenue growth by upselling and cross-selling products like AASA, ioxt, and Socify.

Requirements

Requires 2 to 5 years of experience in SaaS or cybersecurity sales and account management. Candidates must have a proven track record of upselling and strong customer-facing communication skills.

Listed skills

• Organization · Preferred
• Retention · Preferred
• Microsoft · Preferred
• Attention to detail · Preferred
• Client · Preferred
• management · Preferred
• Sales · Preferred
• Communication · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Upselling
• Cross-selling
• SaaS Sales
• Account Management
• Cybersecurity
• Customer Success
• Proposal Preparation
• Client Retention
• Communication Skills

Job areas

• Sales
• Customer Service & Support
• Technology
• Security & Safety
• Software