Customer Success Associate
Manage existing North American client relationships to ensure high retention and successful renewals. Drive revenue growth by upselling and cross-selling products like AASA, ioxt, and Socify.
- On-site
- Toronto, ON
- Posted Aug 25, 2026
- Apply by Sep 24, 2026
- 1 position
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Job summary
About Us TAC Security is a leading global cybersecurity company. Our flagship platform, ESOF (Enterprise Security in One Framework), powers vulnerability management, cyber risk quantification, and AI-driven security assessments for Fortune 500 companies, governments, and startups worldwide. Recognized as a Great Place to Work and a Great People Manager Company (Forbes & The Economic Times), we partner with tech giants like Google, Microsoft, and Meta to advance cybersecurity innovation. Role Overview: Focus on managing existing North American clients, ensuring high retention, renewals, and upselling TAC Security’s products (AASA, ioxt, and Socify). Key Responsibilities: • Manage relationships with current clients and ensure renewals. • Upsell and cross-sell AASA, ioxt, and Socify. • Understand client needs and align product solutions. • Prepare and deliver client proposals. • Serve as the main point of contact for support/escalations. Requirements: • 2–5 years’ experience in SaaS/cybersecurity sales or account management. • Strong client relationship management skills. • Proven track record of upselling/cross-selling. • Excellent communication and customer-facing skills
What you’ll do
Manage existing North American client relationships to ensure high retention and successful renewals. Drive revenue growth by upselling and cross-selling products like AASA, ioxt, and Socify.
Requirements
Requires 2 to 5 years of experience in SaaS or cybersecurity sales and account management. Candidates must have a proven track record of upselling and strong customer-facing communication skills.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Client Relationship Management
- Upselling
- Cross-selling
- SaaS Sales
- Account Management
- Cybersecurity
- Customer Success
- Proposal Preparation
- Client Retention
- Communication Skills
Job areas
- Sales
- Customer Service & Support
- Technology
- Security & Safety
- Software
Additional details
- Minimum experience
- 2+ years
- Apply by
- Sep 24, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Associate
- Application method
- Direct apply is available