French+English Bilingual Customer Service Representative

Job summary

If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a French+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our French-speaking customers. In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat. This isn’t just about transactions; it's about building trust and ensuring every customer feels heard and valued. What You'll Be Doing Provide excellent support: Deliver prompt…

Job details

If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a French+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our French-speaking customers. In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat. This isn’t just about transactions; it's about building trust and ensuring every customer feels heard and valued. What You'll Be Doing Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues. Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers. Document interactions: Maintain accurate records of all customer communications to ensure seamless service. Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products. Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities. What We're Looking For Language Skills: Complete fluency in French and English (both written and spoken). Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center. Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus. Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others. Work Style: You can work independently and communicate clearly with a remote team. Tools You'll Need A personal PC or laptop with an i5 processor or higher. A stable internet connection with a minimum of 25 Mbps upload and download speeds. A quiet, professional workspace for calls. What We Offer Permanent remote work: Enjoy the freedom of working from home full-time. Competitive pay: We offer a great wage with annual reviews. Paid time off: Take the time you need to rest and recharge. Health stipend: We provide a monthly stipend to support your well-being. Performance bonuses: Your hard work will be rewarded with performance-based bonuses. Supportive culture: Join a team that values fairness, open communication, and your professional growth. Ready to make a real impact with your language skills? We're excited to learn more about you.

What you’ll do

The role involves providing excellent customer support in both French and English, troubleshooting issues, and documenting customer interactions. Additionally, the representative will contribute to process improvements and collaborate with the remote team.

Requirements

Candidates must have complete fluency in French and English and at least one year of remote bilingual customer service experience. Familiarity with customer support platforms and a patient, detail-oriented approach are also desired.

Benefits

• Paid Time Off • Health Stipend • Performance Bonuses

Listed skills

• French · Preferred
• Customer support · Preferred
• Customer service · Preferred
• REST APIs · Preferred
• Problem solving · Preferred
• Health · Preferred
• Detail-oriented · Preferred
• Process · Preferred
• Communication · Preferred
• Time · Preferred
• Customer · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Service
• Problem Solving
• Communication
• Detail Oriented
• Tech Support
• E-commerce
• Zendesk
• Gorgias
• Shopify