Remote Computer User Support

Join our growing team as a Remote Computer User Support Specialist who will provide technical assistance and user support across our digital platforms. This role is ideal for individuals who enjoy troubleshooting, helping users resolve issues, and working in a structured remote environment. In this position, you will assist users with technical concerns, guide them through solutions, and ensure systems are functioning effectively. Your ability to communicate clearly and solve problems efficiently will support smooth day-to-day operations. What You’ll Be Doing: Respond to user support requests via email, chat, or ticketing systems Troubleshoot basic hardware, software, and system-related issues Guide users through step-by-step solutions in a clear and professional manner Assist with account setup, access issues, and password resets Document support cases, resolutions, and system updates Escalate complex issues to higher-level technical teams when required Maintain and update support documentation or knowledge bases Identify recurring issues and report trends for improvement What We’re Looking For: Basic understanding of computer systems and troubleshooting Strong problem-solving and analytical skills Clear written and verbal communication abilities Ability to explain technical concepts in simple terms Comfortable using support tools or ticketing systems (training provided if needed) Ability to manage multiple requests and prioritize tasks Self-motivated and able to work independently Previous IT or support experience is a plus but not required Tools & Work Environment: Remote support and troubleshooting tools Email, chat, and video communication platforms Internal documentation and knowledge base systems Benefits: Competitive compensation Flexible remote working schedule Training and onboarding support Opportunities for career growth in IT support Performance-based incentives Supportive and collaborative remote team Access to learning and development resources Why Join: This role offers hands-on experience in technical support and remote user assistance. You will develop practical skills in troubleshooting, communication, and system support, creating a strong foundation for growth in IT and technical operations.

Provide technical assistance to users via email, chat, and ticketing systems to resolve hardware and software issues. Document support cases and escalate complex technical problems to higher-level teams.

Requires a basic understanding of computer systems, strong problem-solving skills, and the ability to communicate technical concepts simply. Previous IT experience is a plus but not required.

• Competitive compensation • Flexible remote working schedule • Training and onboarding support • Opportunities for career growth in IT support • Performance-based incentives • Supportive and collaborative remote team • Access to learning and development resources

• Time managementPreferred
• Technical DocumentationPreferred
• written communicationPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Technical Troubleshooting
• User Support
• Hardware Troubleshooting
• Software Troubleshooting
• Account Setup
• Password Resets
• Technical Documentation
• Ticketing Systems
• Written Communication
• Verbal Communication
• Problem Solving
• Analytical Skills
• Time Management
• Independent Work

• Customer Service & Support
• Technology
• Consulting

Minimum experience

0+ years

Apply by

Feb 24, 2027

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Alberta, Canada

Seniority

Entry level