Customer Service Administrator

Job summary

The Customer Service Administrator provides administrative and operational support across quality, production, sales, and purchasing departments. Key tasks include managing inventory records, coordinating quality inspections, and assisting with production scheduling and reporting.

Job details

Customer Service Administrator Location: Stoney Creek, ON Employment Type: Full Time Taylor Steel Inc. is looking for a highly organized and detail-oriented Customer Service Administrator to join our Customer Service team. In this role, you'll provide administrative and operational support across Quality, Production, Sales, and Purchasing while helping ensure our day-to-day operations run efficiently. If you enjoy working in a fast-paced manufacturing environment, are passionate about organization and problem-solving, and thrive in a collaborative team setting, we'd love to hear from you. What You'll Do * Coordinate quality-related activities, including production rejections, inspections, and non-conforming material. * Support customer and mill claims alongside the Technical Service Coordinator. * Manage outside processing orders from quotation through reconciliation and costing. * Maintain inventory records and process material transfers and production postings. * Support production scheduling by updating schedules and distributing production documentation. * Prepare reports, analyze data, and assist with continuous improvement initiatives. * Provide cross-functional support and backup for other Customer Service functions as needed. What We're Looking For * Excellent communication and interpersonal skills. * Strong organizational skills with exceptional attention to detail. * Proficiency in Microsoft Office (Word, Excel, and Outlook). * Ability to prioritize multiple tasks in a fast-paced environment. * Comfortable learning new software and internal systems. * 3–5 years of administrative experience in a professional business environment is considered an asset. * Experience in the steel or manufacturing industry is an asset. * College or university education, or an equivalent combination of education and experience, is preferred. What we offer: * $50000 - $60000 Annual Salary plus company bonuses * Employer matched Registered Pension Plan * Extensive benefits with employer paid premiums * Competitive vacation allowances * Participation in our Deferred Profit-Sharing Plan after 2 years of full time company service About Us Taylor Steel Inc. is a privately owned Steel Service Center that sells and processes high quality, value added flat rolled steel to customers throughout North America. We are industry leaders when it comes to safety, quality, and customer service. With facilities in both the United States and Canada, Taylor Steel operates out of six different plants with eighteen processing lines and a corporate throughput of over two million tons. With over fifty years of success, our focus on people, quality, service and our continued commitment to innovative and leading edge technology has made Taylor Steel a leader in the North American flat rolled steel industry. Additional Information * Only applicants under consideration will be contacted * Taylor Steel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. * If you are interested in this position please apply using our online career centre. Apply today and become part of the Taylor Steel team!

What you’ll do

The Customer Service Administrator provides administrative and operational support across quality, production, sales, and purchasing departments. Key tasks include managing inventory records, coordinating quality inspections, and assisting with production scheduling and reporting.

Requirements

Candidates should possess strong organizational skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment. A college or university education and 3–5 years of administrative experience in a professional business or manufacturing setting are preferred.

Benefits

• Annual salary • Company bonuses • Employer matched registered pension plan • Extensive benefits • Employer paid premiums • Competitive vacation allowances • Deferred profit-sharing plan

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Operational support
• Quality control
• Inventory management
• Production scheduling
• Data analysis
• Reporting
• Communication
• Interpersonal skills
• Organizational skills
• Attention to detail
• Microsoft Office
• Problem-solving
• Collaboration
• Time management
• Report Writing
• Organizational Skills
• Administrative Functions
• Microsoft Word
• Microsoft Excel
• Reconciliation
• Customer Service
• Continuous Improvement Process
• Sales
• Leadership
• Innovation
• Interpersonal Communications
• Inventory Management
• Problem Solving
• Microsoft Outlook
• Operations
• Purchasing
• Quotations
• Technical Services
• Scheduling
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Manufacturing
• Logistics
• Customer Service Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers