Bilingual Customer Service Representative

Overview Create value at TC Transcontinental. At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We have been driving innovation since 1976. Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services. We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and customer programs, marketing related issues, and other customer service-related activities. Hybrid work mode. This position is currently open and reflects a replacement position due to an internal transfer, promotion, or departure. The salary range for this position is $43,880 to $54,850 per year, commensurate with experience, education, and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities. Responsibilities When your actions lead to success: Provide first-level customer service for stores and central office and resolve issues in a prompt and efficient manner to achieve a high level of customer satisfaction. Oversee and support the entire sales order cycle—from input to delivery—to ensure seamless execution of orders. Log calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department as necessary. Maintain a high level of knowledge and adherence to the Call Centre Key Performance Indicators (KPI’s). Identify recurring issues to determine and document possible solutions, assist with their prompt resolution, and liaise with internal departments to ensure issues are resolved and service level agreements are maintained. Qualifications When your expertise drives us: Post-secondary education completed Minimum 2 years of relevant customer service experience, in a fast-paced environment - supply chain position would be an important asset Proficient computing skills using Microsoft Office Proficient in CRM platform, inventory management system, and online web portal Must be fluent in English with the ability to communicate effectively and professionally with customers and employees, both orally and writing. French is an asset. Professional manners, tact, diplomacy, discretion, excellent attention to detail and a high level of accuracy Adaptable to set and prioritize work with varying exceptions Demonstrated level of initiative and judgment to organize and prioritize tasks, workload and projects When benefits really help you live better: We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include: Competitive compensation with performance-based incentives and retirement savings plans with company match Customizable group benefits including health, dental, life, disability, and travel insurance Paid time off Employee perks such as discounts on insurance, wireless plans, travel, and more Career development opportunities A dynamic, inclusive work environment where your voice matters and your growth is supported EEO TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process. TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate. We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact [email protected]. Send us your application. Create something with TC Transcontinental. #print02

The representative will provide first-level customer service by resolving inquiries via phone and email while managing the sales order cycle from input to delivery. They are also responsible for logging interactions in tracking systems and escalating issues to ensure service level agreements are met.

Candidates must have completed post-secondary education and possess at least two years of relevant customer service experience in a fast-paced environment. Proficiency in Microsoft Office, CRM platforms, and inventory management systems is required, along with strong communication skills.

• Competitive compensation • Performance-based incentives • Retirement savings plans • Company match • Health insurance • Dental insurance • Life insurance • Disability insurance • Travel insurance • Paid time off • Employee discounts

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Microsoft Office
• CRM platform
• Inventory management
• Order cycle management
• Data entry
• Problem resolution
• Attention to detail
• Time management
• Adaptability
• Professionalism
• Bilingualism
• Tactfulness
• Workplace Inclusivity
• Supply Chain
• Diplomacy
• Time Off Management
• Agility
• Artificial Intelligence
• Multilingualism
• Customer Relationship Management
• Decision Making
• Customer Service
• Creativity
• English Language
• French Language
• Marketing
• Innovation
• Web Portals
• Inventory Management System
• Key Performance Indicators (KPIs)
• Sales Order
• Service-Level Agreement
• Prioritization
• Detail Oriented

• Customer Service & Support
• Administrative
• Marketing
• Retail
• Logistics
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

2+ years

Apply by

Aug 9, 2027

Posting language

English

Working hours

40 hours per week