OpenText Exstream SME / CCM Solution Architect

Toronto, ON
On-site
Posted Oct 8, 2026
1 position

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Employment type: Full-time
Experience level: Lead · 15+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Serve as the onsite OpenText Exstream subject matter expert and architect, designing, developing, and supporting enterprise customer communications solutions. Lead application support, modernization, upgrades, migrations, technical reviews, production troubleshooting, and team mentoring.

Job details

Roles & Responsibilities : Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives. Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream. Lead AMS activities including incident resolution, problem management, service improvements, and production support. Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions. Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications. Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream. Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards. Provide production support, troubleshooting, root cause analysis, and performance optimization. Mentor development and support teams on OpenText Exstream capabilities and implementation standards. Participate in solution architecture and roadmap discussions supporting long-term CCM strategy. Qualifications & Skills : 8-15+ years of overall experience in Customer Communications Management (CCM) solutions. Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred). Strong expertise in: Exstream Design Manager Communications Builder / Orchestration / Control Center Runtime Engine Interactive Communications Document Composition & Correspondence Management Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives. Strong understanding of AMS support models, incident management, and production support processes. Experience with Cloud Native architectures and deployments. Excellent stakeholder management and customer-facing communication skills. Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

What you’ll do

Requirements

Requires 8–15+ years of experience in customer communications management and at least 5 years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise in Exstream components, cloud-native deployments, platform modernization, application support, and stakeholder communication.