Inside Sales Specialist

Job summary

The Inside Sales Specialist will drive revenue growth by managing inbound and outbound sales calls and delivering a premium customer experience. They are responsible for lead generation, maintaining the CRM database, and overseeing the sales process from order to installation.

Job details

Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! Your Role We are looking for an energetic and results-oriented Inside Sales Specialist, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience. In this role, you will play a crucial part in selling Technogym products and services, providing a premium customer experience, understanding the customer’s needs and offering the best solution for their desires. You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat). This position works on-site at our Toronto offices. Your Impact Guarantee the achievement of quarterly inside sales targets. Fulfill lead generation activity aimed at increasing the customer base Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers’ needs and offering the right solution to ensure customer satisfaction Manage outbound calls to generate new business opportunities Support our Sales team in the field by scheduling visits Manage and nurture the CRM Database to ensure the information is accurate and up-to-date Collect and share adequate market feedback with the relevant departments Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool-tempered and able to handle rejection What you should bring: 2-3 years’ experience in telesales or another sales/customer service role Bachelor’s Degree, or equivalent work experience Excellent (phone) sales techniques and communication, interpersonal skills Experience in working in a team in sales-oriented environments Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts Long term customer relationship approach Ability to identify process improvements Knowledge of CRM management, experience with Salesforce is a plus Interest in and passion for technological evolution and innovation Technogym is an Equal Opportunities Employer We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

What you’ll do

The Inside Sales Specialist will drive revenue growth by managing inbound and outbound sales calls and delivering a premium customer experience. They are responsible for lead generation, maintaining the CRM database, and overseeing the sales process from order to installation.

Requirements

Candidates must have 2-3 years of experience in telesales or customer service and possess excellent communication and negotiation skills. A bachelor's degree or equivalent work experience is required, along with proficiency in CRM software.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• CRM Management · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Consultative Selling · Preferred
• Communication Skills · Preferred
• Upselling · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telesales
• Sales
• Customer Service
• Lead Generation
• CRM Management
• Salesforce
• Communication Skills
• Negotiation
• Relationship Building
• Upselling
• B2B Sales
• B2C Sales
• Consultative Selling
• Problem Solving
• Teamwork
• Digital Literacy
• Inside Sales
• Outbound Calls
• Lead Follow-Up
• Inbound Calls
• Energetic
• Ethical Standards And Conduct
• Business To Business
• Business-To-Consumer
• Customer Relationship Management
• Management
• Communication
• Selling Techniques
• Marketing
• Innovation
• Interpersonal Communications
• Telemarketing
• Phone Sales
• Scheduling
• Process Improvement
• Enthusiasm

Job areas

• Sales
• Customer Service & Support
• Sports & Recreation
• Inside Sales Specialist
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel