Vendor Manager

Job summary

Manage third-party business arrangements throughout the Third-Party Management Lifecycle, monitoring vendor performance against SLAs, SLOs, and KPIs while ensuring compliance with policies and standards. Build relationships with stakeholders, mitigate vendor risks, resolve complex issues, and support vendor engagements, transitions, and terminations.

Job details

TekStaff's Client has a current vacancy for a "Vendor Manager" Job Description SUMMARY OF THE ROLE: Typical Day-to-Day Responsibilities – see below How much time is being spent in meetings – 2+ hours per day on average Who are they interacting with (internal/external) – internal and external Will the contractor have access to any customer data? - No The Vendor Manager is responsible for managing Third Party Business Arrangements throughout all stages of the Third Party Management Lifecycle (TPML). This role involves monitoring, analyzing, and reporting on vendor performance, ensuring compliance with relevant frameworks and policies, and mitigating risks associated with vendor relationships. The position requires a deep understanding of vendor management principles and the ability to lead complex projects while collaborating with various stakeholders. Successful candidate will be supporting high profile portfolio within client securities, and will be expected to speak to 3-4 stakeholders on a regular basis about opening new vendor engagements. This role will rely on ability to manage relationships and cultivate strong connections with the appropriate line of business, and walk them through relevant client processes. Successful candidate will be paired with a direct sourcing lead to help with engagements. Scope of work may include but is not limited to: Manage Third Party Business Arrangements through all stages of the TPML. Monitor, analyze, and report on vendor performance against SLAs, SLOs, and KPIs. Identify and escalate issues to mitigate risks associated with vendor relationships. Lead problem resolution for complex issues and provide subject matter expertise. Maintain strong relationships with internal stakeholders and ensure compliance with TD's policies and standards. Conduct internal and external research projects and support the development of presentations to management. Collaborate with internal stakeholders to support business needs and manage transitions or terminations of vendors. MUST-HAVE Hard Skills: 1.) 5+ years of Vendor Management experience 2.) 5+ years of experience with Third-Party Management Lifecycle SOFT SKILLS: 1.) Excellent communication skills (written and verbal) 2.) Strong interpersonal and time management skills 3.) Strong sense of urgency and adaptive to changes 4.) Team player NICE-TO-HAVE 1.) Banking Experience (strong asset) 2.) Prior risk assessment experience 3.) Project Management experience – ability to lead, plan, implement, and evaluate project activities 4.) Familiarity with procurement platforms such as Coupa and Ariba 5.) CSP or PMP certification TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

What you’ll do

Manage third-party business arrangements throughout the Third-Party Management Lifecycle, monitoring vendor performance against SLAs, SLOs, and KPIs while ensuring compliance with policies and standards. Build relationships with stakeholders, mitigate vendor risks, resolve complex issues, and support vendor engagements, transitions, and terminations.

Requirements

Requires at least five years of vendor management experience and five years of experience with the Third-Party Management Lifecycle. Strong written and verbal communication, interpersonal and time-management skills, urgency, and adaptability are required; banking, risk assessment, project management, procurement platform familiarity, and CSP or PMP certification are assets.

Listed skills

• SLA Management · Preferred
• Stakeholder Management · Preferred
• Project management · Preferred
• Compliance · Preferred
• Communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Vendor Management
• Third-Party Management Lifecycle
• Vendor Performance Monitoring
• SLA Management
• SLO Management
• KPI Reporting
• Risk Mitigation
• Stakeholder Management
• Relationship Management
• Project Management
• Problem Resolution
• Compliance
• Research
• Communication
• Time Management
• Coupa

Job areas

• Management & Leadership
• Finance & Accounting
• Consulting

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