Engagement Manager

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: Position Overview The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services’ (TGS) organization and responsible for managing one or more engagements or engagement teams at a time. This individual is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. This role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The Engagement Manager is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: Engagement Management Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met. Financial Management Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. Resource Allocation and Optimization Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. Risk Management and Mitigation Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. Client Relationship Management Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. Stakeholder Communication Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes. Performance Reporting Preparing detailed performance reports and presenting them to senior management and clients. Team Leadership and Development Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment. Client Satisfaction and Retention Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. Business Development Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth. Behavioral Competencies and Responsibilities: Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. Drives Results Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. Collaboration Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Required Skills & Qualifications: Bachelor’s Degree or equivalent experience Excellent oral and written communication skills (English language) Analysis and problem-solving skills Time management and organizational skills People management skills Preferred Skills & Qualifications: Certifications: PMP and/or IAOP (Outsourcing Professional) and Scrum Master Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP Job Type & Location This is a Permanent position based out of Ottawa, ON. Pay and Benefits The pay range for this position is $70900.00 - $106300.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Workplace Type This is a hybrid position in Ottawa, ON.

The Engagement Manager is responsible for leading delivery teams to ensure client engagements are completed on time, within budget, and aligned with success criteria. Key duties include managing financial targets, mitigating risks, and fostering long-term client relationships to drive organic business growth.

Candidates must possess a Bachelor's degree or equivalent experience along with strong communication, leadership, and analytical skills. Preferred qualifications include PMP, IAOP, or Scrum Master certifications and familiarity with Agile methodologies like Scrum, Kanban, and SAFe.

• Time managementPreferred
• Problem solvingPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Engagement Management
• Project Management
• Financial Management
• Resource Allocation
• Risk Management
• Client Relationship Management
• Stakeholder Communication
• Performance Reporting
• Team Leadership
• Business Development
• Problem Solving
• Time Management
• Organizational Skills
• People Management
• Agile Methodologies
• Consultative Approach

• Management & Leadership
• Consulting
• Technology
• Sales
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level