Application Production Support Analyst

Job summary

Provide Level 1 and 2 production support for multiple applications, including monitoring, incident remediation, user requests, and escalation of unresolved issues to Level 3 teams. Manage production changes and requests, coordinate with development and IT teams, report on controls and recurring issues, and support project and release readiness.

Job details

Job Title: Application Production Support Analyst Location: Montreal, QC H3A 2A6 Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: CAD$52.00-$74.00/HR Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking. Job Description: The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours. Level 1 and 2 Support: Active monitoring of production activities Perform remediation steps when required Interface with external IT communities to resolve incidents Work with development community for Level 3 incident escalations Log work and effort in support tracking application and work with team and management to reduce recurring issues Available for after-hours support activities, when necessary Change and Request Management: Responsible and accountable for changes to the production environment for NAR applications Work with development community for release prioritization Ensure that requests for change adhere to Group and Department Policies Available for after-hours and/or weekend change activities, when necessary Reporting & Special Projects: Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release Regular reporting to line manager for prioritization and escalation Conduct and participate in meetings with related communities Perform control result analysis and reporting and take up corrective actions as needed As required, take up project management responsibilities for special projects. The strengths and skills that will help you succeed: TRAINING AND OCCUPATIONAL EXPERIENCE: Support role experience required (>5 years’ experience) Experience in Banking / Financial sector preferred Knowledge Core Banking applications and/or data warehousing preferred DevOps knowledge will be an advantage ESSENTIAL SPECIFIC REQUIREMENTS: Strong database skills (Oracle, MS SQL) Unix/Linux hands on experience with knowledge of day-to-day commands Scripting experience (Shell, powershell, …) Scheduling tools (Autosys) Monitoring tools (Sysload, Geneos) Collaboration Frameworks (SharePoint) File transfer protocols Prior experience in a banking environment will be an advantage SKILLS AND BEHAVIOURS: Strong communication skills (written and verbal) Good organizational skills Basic office software literacy (Microsoft Office, etc.) Professional attitude and good interpersonal behavior Autonomy and adaptability; must be able to take initiative and be proactive Global financial products knowledge, a plus Project management skills, a plus TekWissen® Group is an equal opportunity employer supporting workforce diversity.

What you’ll do

Provide Level 1 and 2 production support for multiple applications, including monitoring, incident remediation, user requests, and escalation of unresolved issues to Level 3 teams. Manage production changes and requests, coordinate with development and IT teams, report on controls and recurring issues, and support project and release readiness.

Requirements

Requires more than five years of support experience, with banking or financial-sector experience and knowledge of core banking applications or data warehousing preferred. Essential technical skills include Oracle and Microsoft SQL databases, Unix/Linux commands, scripting, scheduling and monitoring tools, and strong communication and organizational abilities.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Communication · Preferred
• Oracle · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production Support
• Incident Management
• Problem Management
• Change Management
• Oracle
• Microsoft SQL Server
• Unix/Linux
• Shell Scripting
• PowerShell
• AutoSys
• Sysload
• Geneos
• File Transfer Protocols
• Banking Applications
• Database Skills
• Communication

Job areas

• Technology
• Software
• Customer Service & Support
• Finance & Accounting
• Data & Analytics

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