Service Delivery Manager

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Position: Service Delivery Manager Location: Toronto, ON Duration: 5 Months Job Type: Temporary Assignment Work Type: Onsite Language: English Job Description We are seeking a Service Delivery Manager to join our client, a leading IT managed services and technology solutions provider. The Service Delivery Manager will be responsible for ensuring the successful delivery of IT services, maintaining strong client relationships, and driving operational excellence across multiple service lines. Key Responsibilities Act as the primary point of contact between the client and internal delivery teams. Oversee day-to-day IT service delivery operations to ensure performance targets and SLAs are met. Manage service improvement initiatives and ensure continuous optimization of service delivery. Coordinate with technical teams to resolve escalations and ensure timely issue resolution. Prepare and present regular reports on service performance, customer satisfaction, and operational metrics. Identify opportunities to enhance efficiency, service quality, and customer experience. Lead governance meetings with internal and client stakeholders to review service outcomes and priorities. Qualifications 7+ years of experience in IT service delivery, service management, or related roles. Proven experience managing enterprise-level clients or IT infrastructure services. Strong understanding of ITIL processes and service management frameworks. Excellent communication, leadership, and client relationship management skills. Ability to manage multiple priorities in a fast-paced environment. ITIL certification (preferred). TekWissen Group is an equal opportunity employer supporting workforce diversity. TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships. Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes. TekWissen is an equal opportunity employer supporting workplace diversity.

The Service Delivery Manager acts as the primary contact between clients and internal teams to ensure successful IT service delivery and SLA compliance. They are responsible for driving operational excellence, managing service improvement initiatives, and leading governance meetings.

Candidates need over 7 years of experience in IT service delivery or management, specifically with enterprise-level clients. A strong understanding of ITIL processes is required, and ITIL certification is preferred.

• Performance ReportingPreferred
• Operational ExcellencePreferred
• issue resolutionPreferred
• SLA ManagementPreferred
• Client Relationship ManagementPreferred
• Stakeholder ManagementPreferred

Identified from the job description. Confirm important requirements above.

• IT Service Delivery
• Service Management
• Client Relationship Management
• ITIL
• Operational Excellence
• SLA Management
• Governance
• Stakeholder Management
• Issue Resolution
• Performance Reporting

• Technology
• Management & Leadership
• Consulting
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

7+ years

Apply by

Sep 30, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available