Account Manager | Small Medium Business (Fibre Sales)

Job summary

The Account Manager will drive new business acquisition through cold prospecting and manage cross-sell opportunities within the existing client base. They are responsible for architecting tailored technology solutions and maintaining a robust sales pipeline to meet revenue targets.

Job details

Description Create and Grow Long-Term Client Relationships TELUS Small and Medium Business (SMB) is one of our fastest-growing divisions, and we're seeking an Account Manager to serve businesses with 30-100 employees. In this hunter-focused role, you'll be the face of TELUS, building meaningful partnerships and architecting tailored technology solutions across our complete portfolio—mobility, internet, VoIP, and security. You'll combine sales strategy and execution to drive revenue through multi-product solutions while exceeding client expectations and sales targets. If you're a consultative technology advisor who thrives on solving business challenges and building long-term relationships with business owners and C-level executives, this role is for you. What you will love about this role: Uncapped earning potential with competitive base salary and commission structure Realistic Earnings Expectations: Full OTE: $95,000 (based on 100% quota) Base Salary: $51,000 - $60,000 (based on experience) Top Performers: $131,000 + Accelerator program & commission plan designed to reward your success! Comprehensive benefits package including health, dental, and vision coverage Company-matched stock and retirement savings plans Clear career progression path to Senior Account Manager and beyond Technology allowances and professional development budget Structured 90-day ramp program with dedicated coaching Best-in-class sales stack including Salesforce and LinkedIn Sales Navigator Weekly 1:1s and monthly skill workshops to support your growth Inclusive, high-performance culture that celebrates wins and learns from losses How you will succeed: Drive new business acquisition (60% focus) through cold outbound prospecting and leadqualification Identify and execute cross-sell opportunities (25% focus) across the TELUS product suite Maintain robust pipeline management (15% focus) with 3x coverage against quota Deliver exceptional customer onboarding and build C-level relationships Follow TELUS Solution Selling framework: Discover → Diagnose → Design → Deliver Participate in weekly pipeline reviews and forecast management Generate customer referrals and case studies to fuel pipeline growth Maintain accurate CRM data and activity tracking Meet monthly revenue targets across multiple product categories such as mobility, internet, VoIP Qualifications What you will bring: 3+ years of B2B sales experience, preferably in telecom, SaaS, or technology sectors Proven track record of meeting/exceeding quotas (top 25% performer preferred) Experience selling to SMB decision-makers (Owners, CEOs, IT Directors) Proficiency with Salesforce CRM and Microsoft Office Suite Experience with sales engagement platforms and virtual presentations High-level of urgency and strong consultative selling and negotiation skills Business acumen and understanding of SMB technology needs Executive presence and ability to influence C-level stakeholders Resilience and persistence through challenging sales cycles Post-secondary education in Business, Marketing, or related field (preferred) Telecom industry experience and existing SMB network (preferred) Work Style: [Hybrid/Office] At TELUS, we're committed to driving innovation in telecommunications and delivering exceptional customer experiences. Join our dynamic team and help Canadian businesses thrive through technology.

What you’ll do

The Account Manager will drive new business acquisition through cold prospecting and manage cross-sell opportunities within the existing client base. They are responsible for architecting tailored technology solutions and maintaining a robust sales pipeline to meet revenue targets.

Requirements

Candidates must have at least 3 years of B2B sales experience, preferably in the technology or telecom sectors. Proficiency in Salesforce CRM and a proven track record of meeting sales quotas are essential for this role.

Benefits

• Health insurance • Dental coverage • Vision coverage • Company-matched stock plan • Retirement savings plan • Technology allowance • Professional development budget

Listed skills

• Account Management · Preferred
• Negotiation · Preferred
• Lead Qualification · Preferred
• Consultative Selling · Preferred
• Microsoft Office Suite · Preferred
• Relationship Building · Preferred
• Salesforce CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B sales
• Cold outbound prospecting
• Lead qualification
• Salesforce CRM
• Consultative selling
• Negotiation
• Pipeline management
• Account management
• Virtual presentations
• Business acumen
• Relationship building
• Solution selling
• Microsoft Office Suite
• Revenue forecasting
• Strategic planning
• Presentations
• Management
• Software As A Service (SaaS)
• Business Acumen
• Influencing Skills
• Innovation
• Resilience
• Microsoft Office
• Business Marketing
• Customer Relationship Management
• Coaching
• Sales
• Technology Solutions
• Salesforce
• Sales Prospecting
• Case Study
• Sales Strategy
• Business To Business
• Telecommunications
• Executive Presence
• Selling Techniques
• Cross-Selling
• Solution Selling
• Consultative Selling
• Client Onboarding
• Business Acquisition
• Persistence
• Forecasting Management

Job areas

• Sales
• Technology
• Consulting
• Customer Service & Support
• Small/Medium Business Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products