Store Manager | Square One Shopping Centre

Job summary

The Store Manager is responsible for leading store operations, driving sales performance, and ensuring a high-quality customer experience. They will also focus on coaching and developing team members to reach their full potential while maintaining a collaborative and productive work environment.

Job details

Description This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching? As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward. What You'll Do Deliver Business Results Take shared accountability for store performance with commitment and determination Use data and metrics to identify opportunities and make strategic decisions Balance priorities to optimize productivity and support growth Coach & Develop Your Team Unlock each team member's potential through regular coaching and feedback Build clear development plans that help your team grow and succeed Create an environment where people thrive and perform at their best Deliver Retail Excellence Build a customer-first culture where your team consistently delivers exceptional experiences Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty Lead by example and inspire your team to achieve holistic success Lead with Clarity & Connection Communicate with clarity and transparency so your team understands the "why" Build trust-based relationships and foster a positive, collaborative environment Proactively recruit top talent and set new team members up for success What We Offer Rewards That Reflect Your Impact Ability to earn rewarding monthly performance bonuses on top of a competitive salary Additional sales incentives like cash prizes, phones, accessories and trips Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family TELUS Pension and Share Purchase Plan with generous company contributions Exclusive employee discounts on products, services and local businesses A Culture Where You Can Thrive A recognition-first culture where your wins are celebrated and we invest in your growth Career advancement opportunities within Telus Retail Limited or across TELUS Mentorship from top performing sales leaders who want to see you succeed The opportunity to lead with purpose and give back to your community Qualifications You're the kind of person who is: Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building Positive & Adaptable: Brings energy and embraces change with confidence Data-Driven: Uses metrics to identify opportunities and make informed business decisions Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences Innovative Thinker: Brings fresh ideas and creative solutions to running your store Who Will Be Successful You will be successful if you are... Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data-Driven - Innovative - Positive - Collaborative Salary Range: $53,000 to $76,000

What you’ll do

The Store Manager is responsible for leading store operations, driving sales performance, and ensuring a high-quality customer experience. They will also focus on coaching and developing team members to reach their full potential while maintaining a collaborative and productive work environment.

Requirements

Successful candidates must be results-oriented, resilient, and capable of making data-driven strategic decisions. They should possess strong leadership skills, a customer-centric mindset, and the ability to foster a positive, high-performing team culture.

Benefits

• Monthly performance bonuses • Sales incentives • Comprehensive benefits • Wellness account • Pension plan • Share purchase plan • Employee discounts • Career advancement opportunities • Mentorship

Listed skills

• Problem solving · Preferred
• adaptability · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Communication · Preferred
• Coaching · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Sales management
• Customer experience
• Operations management
• Data-driven decision making
• Coaching
• Mentoring
• Strategic planning
• Performance management
• Team development
• Communication
• Relationship building
• Retail excellence
• Problem solving
• Resilience
• Adaptability

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support