Branch Customer Service Representative

We are seeking a friendly and customer-focused Branch Customer Service Representative to join our branch operations team. As the first point of contact for customers, you’ll play a key role in delivering exceptional service both in person and over the phone. You’ll assist with processing orders, managing inquiries, and ensuring customers receive accurate information and timely support. If you enjoy working in a fast-paced environment, take pride in providing excellent service, and value teamwork, we want to hear from you. Responsibilities Greet and assist customers at the branch, providing accurate product and service information. Respond to inquiries and prepare quotes, order confirmations, and other related documents. Process customer orders and payments accurately, including order entry, allocation, and tracking. Handle product returns and restock items as required. Maintain a clean, organized, and welcoming counter and pick-up area. Assist with receiving, putting away inventory, and participating in regular inventory counts. Support in-store merchandising and promotional displays. Contribute to team and departmental goals by performing additional tasks as needed. Follow all company health and safety policies, maintain a safe work environment, and promptly report hazards or incidents. Requirements Minimum of 1 year of customer service experience, preferably in a retail, branch, or warehouse environment. Strong verbal and written communication skills. Excellent attention to detail and accuracy in processing transactions and orders. Time management and organizational skills; able to handle multiple priorities effectively. Basic proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience using POS and ERP systems for order entry, lookups, and tracking. Demonstrated teamwork and collaboration; willingly assists others when needed. Positive, professional attitude with a customer-first mindset. Takes ownership of assigned tasks and follows through on commitments. Ability to lift up to 50 lbs safely as needed. We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted. #Tenaquipjobs

The representative serves as the first point of contact, assisting customers with product information, quotes, and order processing. They are also responsible for managing inventory, handling returns, and maintaining a clean branch environment.

Candidates need at least one year of customer service experience, preferably in retail or warehouse settings. Proficiency in Microsoft Office, POS/ERP systems, and the ability to lift up to 50 lbs are required.

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Payment Processing
• Inventory Management
• POS Systems
• ERP Systems
• Microsoft Office
• Communication Skills
• Time Management
• Organizational Skills
• Merchandising
• Attention To Detail

• Customer Service & Support
• Retail
• Logistics
• Administrative

Minimum experience

0+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level