Retail Store Supervisor - Head Office

Job summary

Supervise store staff and daily operations, including scheduling, training, inventory, sales transactions, cash handling, and reporting. Maintain excellent customer service and store presentation, ensure policy and safety compliance, and support promotional efforts to increase sales.

Job details

View all listings Retail Store Supervisor - Head Office APPLY NOW 6155 Trans Canada Route, Saint-Laurent, Quebec H4T 1S3 Full time -English Version Follows- Nous sommes à la recherche d’un(e) Superviseur(e) de magasin pour se joindre à notre équipe à la boutique principale de Tennis Giant. Le candidat retenu jouera un rôle clé dans la supervision des opérations quotidiennes de la boutique principale, tout en assurant un service client exemplaire et en soutenant l’équipe en place. Ce poste est idéal pour une personne organisée, proactive et passionnée par le commerce de détail. Responsabilités Principales Superviser et coordonner le personnel du magasin afin d'assurer des opérations efficaces et un service client exceptionnel. Former, encadrer et soutenir les employés en matière de techniques de vente, de connaissance des produits et de service à la clientèle. Participer à la planification des horaires pour assurer une couverture adéquate en magasin. Gérer les niveaux d’inventaire, réapprovisionner les étagères et minimiser les écarts de stock. Gérer les demandes, plaintes et retours des clients de manière professionnelle. Superviser les transactions de vente, la gestion de la caisse et les rapports quotidiens. Maintenir un espace de vente propre, attrayant et conforme à l’image de marque de l’entreprise. Veiller au respect des politiques du magasin et des règlements en matière de santé et sécurité. Soutenir les initiatives promotionnelles et proposer des idées pour augmenter les ventes. Exigences Expérience préalable en vente au détail et en supervision d’équipe. Solides compétences en leadership, en organisation et en communication. Excellentes aptitudes pour le service à la clientèle. Connaissance de base des produits de tennis (un atout). Disponibilité pour travailler le soir et la fin de semaine au besoin. Bilinguisme – maîtrise du français et de l’anglais. Éducation Et Expérience Diplôme d’études secondaires ou équivalent requis. Expérience en gestion de commerce de détail (préférée). Expérience ou connaissances en tennis (un atout). ________________________________________________________________ We are looking for a Retail Store Supervisor to join our team at the Tennis Giant Head Office showroom. The successful candidate will play a key role in supervising daily store operations, ensuring top-tier customer service, and supporting the team on-site. This position is ideal for someone organized, proactive, and passionate about retail. Key Responsibilities Supervise and coordinate store staff, ensuring smooth operations and excellent customer service. Support, mentor, and train employees in sales techniques, product knowledge, and customer interaction. Assist in scheduling and shift planning to ensure adequate coverage during store hours. Monitor inventory, restock shelves, and minimize stock discrepancies. Handle customer inquiries, complaints, and returns in a professional manner. Oversee sales transactions, daily reporting, and cash handling procedures. Maintain attractive and clean store displays consistent with company branding. Ensure compliance with store policies and health/safety regulations. Support marketing initiatives and contribute ideas to drive sales. Requirements Previous experience in retail and team supervision. Strong leadership and organizational skills. Excellent customer service and interpersonal communication abilities. Basic knowledge of tennis products is an asset. Ability to work flexible hours, including evenings and weekends. Bilingual – Fluent in English and French. Education And Experience High school diploma or equivalent required. Retail management experience preferred. Tennis knowledge is a plus.

What you’ll do

Supervise store staff and daily operations, including scheduling, training, inventory, sales transactions, cash handling, and reporting. Maintain excellent customer service and store presentation, ensure policy and safety compliance, and support promotional efforts to increase sales.

Requirements

Previous retail and team-supervision experience, strong leadership and organizational abilities, and excellent customer service and communication skills are required. A high school diploma or equivalent is required; retail management experience is preferred, while tennis product knowledge and tennis experience are assets, and the role requires fluency in English and French.

Listed skills

• Retail operations · Preferred
• Team Supervision · Preferred
• Leadership · Preferred
• scheduling · Preferred
• Inventory management · Preferred
• Customer service · Preferred
• Cash handling · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Operations
• Team Supervision
• Leadership
• Staff Training
• Staff Mentoring
• Scheduling
• Inventory Management
• Customer Service
• Complaint Resolution
• Sales Transactions
• Cash Handling
• Daily Reporting
• Visual Merchandising
• Health And Safety Compliance
• Sales Promotion
• Bilingual Communication

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Sports & Recreation

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