Service Advisor

Job summary

The Service Advisor manages customer service visits by assessing technical issues and communicating repair needs to clients. They coordinate with technicians and document all service details within the Dealer Management System to ensure a seamless customer experience.

Job details

What To Expect Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. What You'll Do Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail Conduct transactions, guide customers through corrections, and summarize repair work performed Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business What You'll Bring Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies Valid driver’s license required Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Company-paid Health, Dental, Vision, Life, and Disability insurances RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program Parental Success Programs Sick and Vacation time, and Paid Holidays Tesla Babies program Tesla products, fitness discounts, and perks program Expected Compensation Service Advisor I - $21.56 - $32.34/hour Service Advisor II - $23.32 - $34.98/hour Service Advisor III - $27.28 - $40.92/hour + cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. , Tesla

What you’ll do

The Service Advisor manages customer service visits by assessing technical issues and communicating repair needs to clients. They coordinate with technicians and document all service details within the Dealer Management System to ensure a seamless customer experience.

Requirements

Candidates must have knowledge of vehicle repair methods and proficiency in Dealer Management Systems and MS Office. A valid driver's license and strong empathetic communication skills are required.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • RRSP with employer match • Employee Stock Purchase Plans • Employee Assistance Program • Parental Success Programs • Sick and Vacation time • Paid Holidays • Tesla Babies program • Tesla products • Fitness discounts

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• MS-Office · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Vehicle Maintenance
• Technical Troubleshooting
• Dealer Management System
• Time Management
• Problem Solving
• Communication Skills
• MS Office
• Outlook
• Conflict Resolution
• Organization
• Technical Documentation

Job areas

• Customer Service & Support
• Trades
• Transportation
• Manufacturing
• Environmental & Sustainability