Manager, Quality Assurance

Job summary

The Manager, Quality Assurance provides leadership and oversight for packaging operations and facility quality systems to ensure compliance with GMP/cGMP standards. This role manages investigations, product complaints, and continuous improvement initiatives while coaching team members to maintain operational excellence.

Job details

We Are Teva We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Our Team, Your Impact We are seeking an experienced Manager, Quality Assurance to provide leadership and oversight for Quality Assurance activities supporting packaging operations and facility quality systems. This role is responsible for ensuring compliance with GMP/cGMP requirements, maintaining product quality standards, and driving continuous improvement initiatives across quality operations. The successful candidate will lead QA teams, provide technical expertise, support regulatory compliance, and partner closely with cross-functional stakeholders to maintain the highest standards of quality and operational excellence. How You’ll Spend Your Day Provide QA oversight for packaging operations and facility-related quality activities. Lead and oversee investigations related to packaging components, raw materials, bulk products, finished products, analytical and stability failures. Ensure investigations meet regulatory requirements and that corrective and preventive actions (CAPAs) are effectively implemented and tracked. Manage customer, healthcare professional, and regulatory product complaints, ensuring timely and thorough investigations. Oversee product release activities and packaging batch documentation review. Direct retained sample management and returned goods processes in accordance with SOPs and GMP requirements. Serve as the QA Ecosystem Lead, supporting deployment and maintenance of quality systems and learning infrastructure. Provide guidance and interpretation of quality procedures to Production, Quality, and Compliance teams. Support validation activities, change controls, environmental monitoring, quality agreements, and audit readiness initiatives. Lead, coach, and develop team members while fostering a culture of accountability, engagement, and continuous improvement. Participate in regulatory inspections and internal audits. Promote Environmental Health & Safety (EHS) practices and support incident investigations and corrective actions. Your Skills And Experience Bachelor's degree in a Science-related discipline required. Minimum 5 years of experience in Quality Assurance, Technical Services, and/or Production within the pharmaceutical industry. Previous supervisory or people leadership experience is preferred. Strong knowledge of GMP, cGMP, and pharmaceutical quality systems. Experience with TrackWise, Oracle, LIMS, Smart QA, and Microsoft Office applications. Understanding of pharmaceutical manufacturing, packaging operations, investigations, and validation activities. Knowledge of FDA and Health Canada regulations. Strong leadership and coaching skills. Excellent problem-solving and decision-making abilities. Exceptional organizational and project management skills. Effective written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong interpersonal skills and the ability to collaborate across functions. Occasional travel may be required. How We’ll Take Care Of You At Teva Canada we provide a rewarding and collaborative work experience, with career growth and development opportunities for employees, in a safe and caring environment! The typical hiring range for this position is $98,720-$123,400. The base pay offered may vary depending on job-related knowledge, skills, experience, education, and internal equity. In addition to base salary, this role may qualify for an annual bonus based on employment type. Certain positions may also be eligible for a sales commission structure as part of the overall compensation package. Beyond base pay, Teva also offers a comprehensive suite of wellness and benefits programs tailored to role and employment type, that continue to rank among the best in our industry! Our competitive offerings are designed to provide flexibility, security, and meaningful choices, empowering employees to thrive both personally and professionally throughout their journey with us. As part of our commitment to well-being, employees may have access to: Teva Canada’s choices Benefit Plan including Health, Dental, Disability, Life Insurance Employee Assistance Program & Virtual Health Programs Retirement Savings Programs Employee Stock Purchase Plan (ESPP) Time for yourself or those you care about, through paid time for Vacation, Wellness days, Care/Sick days, Teva Days and Volunteer Days Education Assistance Program Recognition programs such as Employee Service Awards Employee Discounts And much more! More exciting details on the specific total rewards offerings to be provided at the offer stage depending on the position and employment type hiring for. This position will fill a current vacancy and Teva Canada may use an artificial intelligence (AI) system to assist with the initial screening and evaluation of job applications by analyzing for relevant skills, professional experience, and education, that best match the posted job qualifications. It is important to note that all final decisions in this process are made by a member of the hiring team. Already Working @Teva? Make sure to apply through our internal career site on Twist—your one-stop shop for career development Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

What you’ll do

The Manager, Quality Assurance provides leadership and oversight for packaging operations and facility quality systems to ensure compliance with GMP/cGMP standards. This role manages investigations, product complaints, and continuous improvement initiatives while coaching team members to maintain operational excellence.

Requirements

Candidates must hold a bachelor's degree in a science-related discipline and possess at least 5 years of experience in pharmaceutical quality assurance or production. Strong knowledge of FDA and Health Canada regulations, along with proficiency in quality management software like TrackWise and LIMS, is required.

Benefits

• Health insurance • Dental insurance • Disability insurance • Life insurance • Employee assistance program • Virtual health programs • Retirement savings programs • Employee stock purchase plan • Paid vacation • Wellness days • Care/sick days • Volunteer days • Education assistance program • Employee discounts

Listed skills

• Validation · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Coaching · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality assurance
• GMP
• cGMP
• Leadership
• Packaging operations
• Regulatory compliance
• CAPA
• Quality systems
• Investigations
• Validation
• Change control
• Environmental monitoring
• Audit readiness
• Coaching
• Problem-solving
• Project management

Job areas

• Healthcare
• Management & Leadership
• Manufacturing
• Science & Research
• Engineering