Fog Company - Store Manager (Ice Cream Store)

Store Manager at The Fog Company with Freehand Hospitality About Freehand Hospitality Rooted in chef-led creativity, our team is passionate about bringing people together with bold flavours, thoughtful ingredients, and warm, welcoming service. We celebrate diverse culinary styles—from upscale Maritime dining to classic French fare—paired with genuine hospitality that leaves a lasting impression. Every dish tells a story, and every experience celebrates connection, community, and a true sense of place in Halifax. About The Fog Company Serving up mystifying ice cream, cookies and doughnuts on the Halifax waterfront, our premium sweets and frozen treats are handcrafted using quality ingredients and whimsical toppings. Enjoyed right side up or upside down, try our melt-in-your-mouth soft serve adorned with everything from churros to gold flakes and housemade “fog”, or opt for a scoop of churned goodness inspired by seasonal Canadian flavours. Visit us in Queen’s Marque rain or shine, the forecast calls for fog year-round. Job Description Under the direction of the General Manager, we are looking for an Store Manager at The Fog Company who is accountable for the day-to-day operations of the restaurant including staffing, cost controls, staff training, budgeting, administration and active floor management during service. The successful candidate is a manager who is attentive to customer needs, adept at handling customer concerns, and skilled at creating a welcoming atmosphere that encourages repeat business. What you will be doing as an Store Manager: Communicating the vision to all team members and leads by example; Reinforcing the values daily and inspires the team with his/her exciting vision for the future; Regularly monitor and achieve the points of technical service and points of details; Building and maintaining relationships with guests, team members and senior management alike; Providing general administrative support for the venue; Showing leadership in creating a culture that revolves around the experience and enjoyment of frozen treats; Conducting recruitment and selection and training and development initiatives as well as performance management and employee coaching; Building relationships with vendors and suppliers; Using conflict resolution and problem-solving skills; Assisting with the tracking of sales, invoicing, and managing inventory; Such other related duties and responsibilities as may be required from time to time. The person we are looking for has: A Post-Secondary Diploma/Degree in Business or Hospitality is considered an asset; Experience working in a similar environment in a fast-paced environment, particularly in coffee, dessert, or frozen treat shops; The ability to process orders efficiently without compromising on quality; Expertise in managing busy periods during high seasons – such as summers, evenings, weekends, or during special events on the waterfront – when the store sees high foot traffic; Experience managing inventory for perishable items like donuts, ice cream and premium sweet, ensuring stock levels are optimal and minimizing waste; Strong communication and leadership skills; The capability to lead and inspire a team, fostering a positive environment that motivates employees to deliver exceptional service and maintain the company standards. Why join us and what's in it for you? Competitive salary Gratuities Comprehensive extended Health & Dental benefits Access to our gym and fitness facilities 50% dining discount at Freehand locations Company RRSP contributions Employee Assistance Program Eligible for company referral bonus program Internal growth opportunities A member of The Armour Group Ltd, Freehand Hospitality is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you! Qualified applicants are invited to apply through the job link or submit their resume and cover letter to [email protected]. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.

The Store Manager is responsible for the day-to-day operations of the restaurant, including staffing, budgeting, and inventory management. They must also provide active floor management to ensure a welcoming atmosphere and high-quality customer service.

The ideal candidate has experience in a fast-paced environment, particularly in dessert or food service settings. Strong leadership, communication, and inventory management skills are required to maintain company standards and minimize waste.

• Competitive salary • Gratuities • Comprehensive extended Health & Dental benefits • Access to gym and fitness facilities • 50% dining discount • Company RRSP contributions • Employee Assistance Program • Company referral bonus program • Internal growth opportunities

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Staffing
• Cost controls
• Staff training
• Budgeting
• Administration
• Floor management
• Customer service
• Conflict resolution
• Problem-solving
• Inventory management
• Recruitment
• Performance management
• Leadership
• Communication
• Vendor relations
• Employee Coaching
• Administrative Support
• Management
• Conflict Resolution
• Training And Development
• Creativity
• Employee Assistance Programs
• Performance Management
• Sales
• Floor Management
• Forecasting
• Hospitality
• Inventory Management
• Invoicing
• Problem Solving
• Operations
• Restaurant Operation
• Technical Services

• Hospitality
• Food & Beverage
• Management & Leadership
• Retail
• Administrative
• Company Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week