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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Night Auditor is responsible for reconciling daily hotel accounting, managing revenue collection, and ensuring accurate guest ledger assessments. They also serve as a primary point of contact for guests during night shifts, handling check-ins, inquiries, and emergency situations.
Job details
Innovated. Passionate. Detail-Oriented. If this sounds like you, then apply to join our prestigious team at the Muir Hotel, where excellence meets elegance! Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Night Auditor. Shifts: Vary in their start and end time and can change due to the needs of our guests. Also required to work holidays and weekend shifts. Reporting to the Night Manager, the Night Auditor serves as a Guest Service Agent as well as an auditor for the daily guest ledger. The Night Auditor is responsible for various tasks such as to reconciling the hotel's daily accounting, ensuring an accurate assessment of both room use and revenue collection, and ensuring that all accounts are collected upon. What you will be doing: Reconcile the hotel's daily accounting to ensure an accurate assessment of room use and revenue collection Check guests in and out during all hours of their shift Verify that all guests are correctly checked in – length of stay; room rate; discounts; Bonvoy benefits are correctly applied according to their tier Post all charges as per the services provided to the guest, room service, restaurant, bar, and amenities usage Account for the day’s cash flow, reconciling guest accounts, and preparing a daily revenue report. If errors are detected, research the cause, and notify Manager if cause cannot be located Review supply delivery slips and compare against the inventory received to verify no errors were made in the order Manage phones during shift; accessing voicemails and transferring calls, and arranging wake-up calls as required by guests Address individual guest request and concerns as they arrive Remain a calm and resourceful point of contact for guests and staff in the event of a variety of emergencies Report any unusual and suspicious behaviour of guests or staff Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained Comply with all Hotel Standards and Procedures including grooming and uniform standards Actively promote a considerate work environment, which cares for guests and associates alike Able to work any shift that is assigned them by the Housekeeping Manager Perform any other pertinent duties that may be assigned to them What we’re looking for: 1 -2 years guest service-related experience, preferably in a luxury environment High school diploma or equivalent is required. Applicants who have a background in accounting, bookkeeping, or customer service would be preferred Ability to work night shifts required Previous experience with Lightspeed; Micros; Opera an asset Excellent verbal and written communication skills – English a must; a second applicable language an asset Positive and can-do attitude Strong active listening skills Organizational skills Problem solving skills Effective complaint handling Physically able to stand for an entire shift Ability to handle cash and credit procedures Employee Benefits: Eligible for $500 signing bonus upon completion of probationary period. Eligible for shift premiums based on hotel capacity. Access to our employee development/education reimbursement program. Company scholarship program for employees and family members. Flexible work schedule. One earned day off every two months based on attendance. 50% reimbursement of monthly transit pass. Access to our gym and fitness facilities. Comprehensive Extended, Health, and Dental benefits. Opportunity to Participate in the Employer sponsored retirement savings program. Access to Marriott employee travel benefits. Employee centric back of house experience. Your Team and working environment: Fast-paced new build luxury hotel Located in the heart of the vibrant Halifax Waterfront, minutes away from the Dartmouth ferry terminal A team of like-minded hospitality professionals that share a passion for service Back of house experience that puts employees first Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. APPLY TODAY: For more information on the opportunities at the Muir Hotel, please visit recruitment@armourgroup.com
What you’ll do
The Night Auditor is responsible for reconciling daily hotel accounting, managing revenue collection, and ensuring accurate guest ledger assessments. They also serve as a primary point of contact for guests during night shifts, handling check-ins, inquiries, and emergency situations.
Requirements
Candidates must have 1-2 years of guest service experience and a high school diploma or equivalent. Proficiency in accounting or bookkeeping is preferred, along with strong communication skills and the ability to work night shifts.
Benefits
- Signing bonus
- Shift premiums
- Education reimbursement program
- Company scholarship program
- Flexible work schedule
- Earned day off
- Transit pass reimbursement
- Gym and fitness facilities access
- Extended health benefits
- Dental benefits
- Retirement savings program
- Marriott employee travel benefits
Listed skills
- Accounting · Preferred
- Bookkeeping · Preferred
- Cash handling · Preferred
- Problem solving · Preferred
- Communication Skills · Preferred
- Inventory management · Preferred
- Attention to detail · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Night auditing
- Guest service
- Accounting
- Bookkeeping
- Cash handling
- Credit procedures
- Active listening
- Problem solving
- Complaint handling
- Communication skills
- Inventory management
- Hospitality management
- Lightspeed
- Micros
- Opera
- Attention to detail
- Guest Ledgers
- Cash Handling
- Resourcefulness
- Organizational Skills
- Research
- Active Listening
- Auditing
- Housekeeping
- Customer Service
- Communication
- Training And Development
- English Language
- Problem Solving
- Restaurant Operation
- Detail Oriented
Job areas
- Hospitality
- Finance & Accounting
- Customer Service & Support
- Administrative
- Night Auditor
- Receptionists (general)
- Hotel, Motel, and Resort Desk Clerks
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