Tenant Relations Manager

Job summary

The Tenant Relations Manager serves as the primary point of contact for tenants, ensuring excellent service and effective communication regarding building operations. They are responsible for overseeing maintenance requests, managing move-in/move-out processes, and ensuring portfolio expenditures align with the budget.

Job details

Strong work ethic. Solution Oriented. Customer Service Driven. Does this sound like you? If so, this position may be for you The Armour Group Limited is one of the leading real estate, hospitality, development and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud history of creating a sense of place in Nova Scotia – carefully designing, developing, constructing and operating some of our region’s most iconic buildings and businesses including Muir Hotel, Delta by Marriott Dartmouth, and Queens Marque District. With more than 50 years of history locally, this family-owned firm remains committed to a principled approach to development, ensuring that our work is environmentally sustainable and integrated into the communities we serve. If you share our values and would like to work with skilled professionals, Armour is presently seeking a Tenant Relations Manager. Reporting to the Manager of Tenant Services, the Tenant Relations Manager will support Tenants at assigned properties with any day-to-day support needed and providing excellent client service. As Tenant Relations Manager, you’ll get to: Provides primary point of contact for all tenants in assigned portfolio Be aware of landlord and tenant obligations under lease Ensure tenant issues regarding maintenance and building systems are appropriately raised with maintenance and Building systems teams. Ensure understanding of delay on any outstanding tickets and sharing info about the same with tenants Ensure tenants are promptly advised of any issues impacting the building or their tenancy in accordance with communications protocols. Plan any tenant recognition events Ensure any onsite administrators are properly trained and present a professional image to tenants at all times. Ensure all SOP regarding tenant move in and move out are followed Monitor parking at their site ensuring revenue maximization of the same In the case of residential buildings supports leasing of vacant spaces by working with marketing and leasing teams as appropriate Ensure all related expenditures are in line with the applicable budget. Complete at least weekly inspections of their applicable portfolio of buildings, ensuring material issues are reported to the Director of Asset Maintenance and Director of Asset Administration Provides point of Liaison between maintenance team and tenants when access tenant space is required. Ensures no contractor is provided access to tenant space unannounced or unaccompanied. Works with maintenance team to ensure efficient turnover of residential units, as applicable. Ensures any vacant spaces in their portfolio are properly prepared for any showings by the commercial leasing team. What we’re looking for: Educational background in Business Administration, Real Estate, or Hospitality. Previous experience working with commercial and residential tenants is an asset. Previous office administrative experience. Proficiency with Microsoft suites. Strong attention to detail and commitment to accuracy. Effective precise communication and problem-solving skills. What's in it for you? Comprehensive benefits package including Health and Dental Benefits, LTD and Life Insurance RRSP’s Paid vacation days Paid sick days Bonus potential Employee Assistance Program Continuing education support Opportunity for internal career growth Working along side a collaborative team of likeminded individuals As Armour Group is a family organization, we value our employees and their well-being. If you would like to join an organization at which you can have work life balance, career growth, long term job stability, and an opportunity to positively contribute to the Maritimes, this position may be for you! Qualified applicants are invited to submit their resume and cover letter to recruitment@armourgroup.com. The Armour Group Limited is an equal opportunity employer. The Armour Group is an equal opportunity employer. While we thank all applicants only those selected for an interview will be contacted.

What you’ll do

The Tenant Relations Manager serves as the primary point of contact for tenants, ensuring excellent service and effective communication regarding building operations. They are responsible for overseeing maintenance requests, managing move-in/move-out processes, and ensuring portfolio expenditures align with the budget.

Requirements

Candidates should have an educational background in Business Administration, Real Estate, or Hospitality. Previous experience in office administration and working with commercial or residential tenants is highly preferred.

Benefits

• Health and Dental Benefits • Long Term Disability Insurance • Life Insurance • RRSP • Paid vacation days • Paid sick days • Bonus potential • Employee Assistance Program • Continuing education support

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Tenant relations
• Customer service
• Property management
• Communication
• Problem-solving
• Attention to detail
• Microsoft Office Suite
• Lease administration
• Building maintenance coordination
• Budget management
• Administrative support
• Solution-Oriented
• Strong Work Ethic
• Administrative Functions
• Business Administration
• Customer Service
• Communications Protocols
• Employee Assistance Programs
• Marketing
• Problem Solving
• Real Estate
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Sales
• Hospitality
• Management & Leadership
• Relations Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers