Restaurant Shift Lead

Are you a hospitality enthusiast with a flair for the food and beverage industry? If you are seeking an exciting role in a vibrant workplace, look no further than Regina's coolest independent hotel (hint- it's us)! We're on the hunt for a fun and energetic Shift Lead to join our awesome Food & Beverage crew! Your mission? Step in to assist in overseeing the DISH Restaurant, and Room Service operations, and elevate our food & beverage experiences to new heights. YOUR PRIMARY ACCOUNTABILITIES INCLUDE: * Lead floor operations for DISH, providing hands-on support with serving, food running, and guest service while ensuring smooth shift execution and team coordination. * Step in to support room service when necessary. * Serve as the alternate mentor to assess new trainees through floor shadowing and skills evaluations. * Address escalated service recovery situations promptly during shifts. * Support the team in maintaining service standards, cleanliness, and an exceptional guest experience throughout the shift. QUALIFICATIONS: * Minimum 2 years of experience in the Food & Beverage industry. * Strong hands-on approach and willingness to work shoulder-to-shoulder with the team. * Proficient in using Point of Sale (POS) systems. * Excellent interpersonal skills and a passion for engaging with the public. * Ability to resolve customer issues with professionalism and empathy. * Flexibility to primarily work evening shifts, including weekends, while being adaptable to daytime shifts as needed. * You have a Serve It Right Certificate or are willing to obtain it. ABOUT US: As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks. Ready to dive into the thrilling world of food & beverage? Apply online and tell us why you should be our newest member of The Atlas° Crew!

The Shift Lead will oversee floor operations for the restaurant and room service, ensuring smooth shift execution and high service standards. They will also provide hands-on support to the team, mentor new trainees, and handle escalated guest service issues.

Candidates must have at least 2 years of experience in the food and beverage industry and proficiency with point of sale systems. A Serve It Right certificate is required or must be obtained, and the role requires flexibility to work evening and weekend shifts.

• Free parking • Daily crew lunches • Health benefits • Staff events

• Point-of-sale systemsPreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Food and beverage operations
• Team leadership
• Customer service
• Point of sale systems
• Service recovery
• Staff training
• Floor management
• Room service
• Interpersonal skills
• Conflict resolution
• Empathy
• Energetic
• Professionalism
• Service Operations
• Service Standards
• Cleanliness
• Customer Service
• Interpersonal Communications
• Operations
• Point Of Sale
• Restaurant Operation
• Service Recovery
• Coordinating

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Restaurant Shift Leader
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week