Rooms Division Manager

Job summary

Lead and support the Housekeeping, Front Desk, and Maintenance teams to ensure operational excellence and exceptional guest service. Oversee departmental budgets, establish efficient processes, and handle escalated guest concerns to improve the overall guest experience.

Job details

Here at The Atlas° Hotel, our passion is to become Regina's favourite hotel. We're independent, locally owned, homegrown, and proud to invest in our property, our Crew, and the experiences we create for every guest who walks through our doors. Have you ever stayed at a hotel where everything just seemed to work? The room was spotless, the front desk team had every answer, and the building was cared for from top to bottom. That kind of experience doesn't happen by chance—it happens because of strong leadership behind the scenes. As our Rooms Division Manager, you'll lead the teams responsible for creating those moments every day. From Housekeeping and Front Desk to Maintenance, you'll provide the leadership, direction, and support that keeps our operation running smoothly while helping our Crew thrive. This is a hands-on leadership role for someone who enjoys solving problems, building efficient systems, supporting people, and continually looking for ways to improve the guest experience. WHAT YOU'LL BE DOING * Provide leadership, coaching, and support to the Housekeeping, Front Desk, and Maintenance leadership teams. * Oversee the day-to-day operation of the Rooms Division, ensuring exceptional guest service and operational excellence. * Build efficient processes, systems, and procedures that support the success of the departments. * Assist with recruitment, onboarding, coaching, performance management, and employee development. * Monitor departmental budgets, labour costs, inventories, and operational expenses while identifying opportunities for efficiencies and cost savings. * Establish priorities, delegate responsibilities, and ensure policies, procedures, and brand standards are consistently followed. * Handle escalated guest concerns and work collaboratively to deliver positive outcomes. * Analyze reports, complete operational audits, and oversee projects that improve efficiency and the overall guest experience. * Jump in wherever needed to support the operation and lead by example. WHAT WE'RE LOOKING FOR * 5+ years of leadership experience in hotel operations, hospitality management, or a similar operational leadership role. * Proven experience leading multiple departments and developing high-performing teams. * Strong understanding of hotel operations, budgeting, labour management, and operational planning. * A confident leader with excellent communication, coaching, and problem-solving skills. * Comfortable using hotel technology and property management systems. * Highly organized, adaptable, and able to prioritize in a fast-paced environment. * Flexible to work varying hours, including weekends, as business needs require. This is a full-time management position. Since hospitality never really sleeps, this role includes both weekday and weekend shifts. The good news? We do our best to provide a consistent schedule, so you'll typically know your days off well in advance. ABOUT US: As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks. Ready to be a part of our dynamic crew? Apply online and tell us why you should be our newest member of The Atlas° Crew!

What you’ll do

Lead and support the Housekeeping, Front Desk, and Maintenance teams to ensure operational excellence and exceptional guest service. Oversee departmental budgets, establish efficient processes, and handle escalated guest concerns to improve the overall guest experience.

Requirements

Requires over 5 years of leadership experience in hotel operations or hospitality management with a proven track record of developing high-performing teams. Candidates must be proficient in hotel technology and flexible to work varying hours, including weekends.

Benefits

• Free Parking • Daily Crew Lunches • Health Benefits • Staff Events

Listed skills

• Budgeting · Preferred
• Front Desk · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Housekeeping · Preferred
• staff · Preferred
• Health · Preferred
• Teams · Preferred
• management · Preferred
• Coaching · Preferred
• maintenance · Preferred
• Flexible · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hotel Operations
• Hospitality Management
• Budgeting
• Labour Management
• Operational Planning
• Team Leadership
• Coaching
• Problem Solving
• Property Management Systems
• Performance Management
• Guest Service
• Recruitment

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support