Full Time Assistant Store Manager - Square One Shopping Centre

Job summary

Partner with the Shop Manager to drive retail excellence, sales results, and an engaging customer experience. Lead and develop the store team while managing stock and using KPIs to make commercial business decisions.

Job details

Role Overview: As an inspirational leader with enthusiasm for our brand purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience. Key Job Accountabilities: * Lead & work as part of a successful, engaged team to best meet the needs of our customers * Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life * Problem solves effectively & proactively as much as possible using available resources * Communicate effectively & act as a flexible & responsible role model to your team * Ensure development of customer loyalty to further build The Body Shop brand * Work with the Shop Manager to meet sales & performance targets * Work with the Shop Manager to manage stock; monitor & manage change * Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance * Identify & attract high potential candidates & develop current team members to succeed in their goals * Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products * Schedules include holidays, nights, and weekends to meet the needs of the business * Flexibility to work across Sunday to Saturday is required Skills/Competencies: * Experience in a customer facing role, people leadership & team development * Ability to meet sales & performance targets with outstanding planning & organizing skills * Ability to work collaboratively within a feedback culture * Outstanding problem solving & communication skills * Experience using data (KPI’s) to make sound business decisions preferred * Comfortable with Microsoft Office Suite * 3+ years of retail experience, with 1-2 years in a supervisory or people leadership role Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move product up to 25 lbs. * Frequent reaching, bending, crouching as required

What you’ll do

Partner with the Shop Manager to drive retail excellence, sales results, and an engaging customer experience. Lead and develop the store team while managing stock and using KPIs to make commercial business decisions.

Requirements

Requires 3+ years of retail experience with 1-2 years in a supervisory role. Candidates must be able to meet sales targets and possess the physical ability to stand for 8 hours and lift up to 25 lbs.

Listed skills

• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People Leadership
• Team Development
• Sales Performance Management
• Customer Engagement
• Problem Solving
• Communication
• KPI Analysis
• Planning & Organizing
• Microsoft Office Suite
• Retail Management
• Stock Management
• Customer Loyalty

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support