Bilingual Customer Service- 3rd Party Division

Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company! Responsibilities Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution Work with peers and management to ensure that customer concerns are addressed in the most efficient manner Follow up with customers to identify and support their needs Offer value-added solutions and promote customer loyalty by providing exceptional customer support Correspond with retailers and customers verbally and electronically Maintain up to date knowledge of new policies, procedures, and products Process routine clerical transactions in between calls Communication with TGS’ network of professional service providers Qualifications Previous experience in a call centre or customer service environment required Professional phone and email etiquette Utmost discretion with confidential customer information Excellent data entry and keyboarding skills Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset Strong attention to detail Superior organizational, and multi-tasking skills Strong analytical and decision-making skills Strong desire to take ownership and accountability of task completion Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams Ability to work effectively with and without supervision Bilingual in French and English Bilingualism (French, English – oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada Être bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada Why Trans Global? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now If you’d like to apply for this role, please contact our recruitment team at [email protected] Attach your CV and tell us why you would be a great fit at Transglobal! Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

Provide professional service to customers over the phone to resolve inquiries and ensure first-contact resolution. Maintain accurate records and coordinate with internal service providers to support customer needs.

Previous experience in a call center or customer service environment is required along with bilingual proficiency in English and French. Candidates must possess strong data entry skills and intermediate knowledge of Microsoft Office applications.

• Health insurance • Dental insurance • Paramedical services • Employee discounts • Professional development

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingualism
• Communication
• Data entry
• Problem solving
• Attention to detail
• Microsoft Office
• Excel
• Word
• Outlook
• Teams
• Organizational skills
• Multi-tasking
• Analytical skills
• Decision-making
• Accountability
• Bilingual (French/English)
• Email Etiquette
• Microsoft Excel
• Customer Support
• Multilingualism
• Management
• Decision Making
• Clerical Works
• Customer Service
• Loyalty Programs
• Data Entry
• English Language
• French Language
• Leadership
• Microsoft Outlook
• Multitasking
• Detail Oriented

• Customer Service & Support
• Retail
• Administrative
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Sep 22, 2026

Posting language

English

Working hours

40 hours per week