Customer Service Representative

Job summary

Respond to customer inquiries and provide professional solutions to ensure customer satisfaction. Review and follow up on daily order reports while maintaining a customer-focused approach.

Job details

Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations! Responsibilities Respond to customer inquiries and offer solutions in a courteous and professional manner Follow up with customers to identify and support their needs Promote customer loyalty by providing exceptional customer support Review and follow up on order reports on a daily basis Other duties as assigned Qualifications Strong customer service focus Team oriented High school diploma or equivalent Exceptional communication skills, both written and verbal Proven ability to multitask and maintain organization Proficiency with computers and Microsoft Office programs Flexibility to work all shifts, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

What you’ll do

Respond to customer inquiries and provide professional solutions to ensure customer satisfaction. Review and follow up on daily order reports while maintaining a customer-focused approach.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication and multitasking skills. Proficiency in Microsoft Office and the flexibility to work evenings and weekends are required.

Benefits

• Health insurance • Dental insurance • Paramedical services • Employee discounts

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Multitasking
• Organization
• Microsoft Office
• Problem solving
• Teamwork
• Professionalism
• Customer Support
• Customer Service
• Communication
• Loyalty Programs
• Leadership
• Team Oriented
• Customer Inquiries
• Enthusiasm

Job areas

• Customer Service & Support
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives