Regional Operations Manager

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? Reporting to the Director of Stores, the Regional Operations Manager will be responsible for providing Operations and Merchandising support to The Brick stores assigned, by visiting stores on a regular rotation and conducting training either for individual stores or groups of stores. The focus of the visits will be: SG&A Performance; Operational Performance, Merchandising Compliance; Training and Development of Store Teams and Process and Systems Improvements. Responsibilities Consistently produce great looking stores! Drive consistency and performance within the region in the area of operations! Maintain the highest level of P&L accountability focused in the area of SG&A to maximize Net Contribution Complete store walks, visits and regular meetings with management and staff. During visits will do the following to identify issues requiring corrective training to resolve: SG&A expenses as per budget so that maximum profit for each store is realized Assess compliance to store merchandising as outlined in the Merchandising Manual through floor walks and constant communication with store merchandising personnel Supports operational improvements in store through training and leadership Asses compliance to Operational systems, policies and procedures Follows up to ensure all locations are following Health and Safety Policies and procedures Supports improvements in store KPIs such as DIR, DSIR and clearance margins / volume in all retail locations Responsible for operations roll outs and consistency amongst locations Follow up within a required time frame to access progress on store deficiencies from previous visit. Provide strategic leadership to the Visual Merchandising Team within the region. Support retail locations during the store opening process including any store renovations Flexibility to work all shifts including evenings and weekends Qualifications Education & Experience: Minimum high school diploma 2-3 years leadership experience Proven track record in operations and customer service Knowledge & Skills: Demonstrate a complete understanding of The Brick P&L and financial reporting High level of producing results through follow up and accountability The desire to promote an extreme level of excellence, pride and store detail Desire to motivate and lead management teams Ability to develop staff through coaching, mentoring and training Excellent time management skills and work ethic Capability to work under pressure and handle multiple tasks Proven ability to manage a wide variety of assignments at once and manage competing deadlines Communicate clearly the company policies, direction and expectations Willingness to travel Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

The Regional Operations Manager provides operational and merchandising support to assigned stores through regular site visits and training. They are responsible for driving performance, ensuring compliance with company policies, and managing P&L accountability to maximize net contribution.

Candidates must have a minimum of a high school diploma and 2-3 years of leadership experience. A proven track record in operations and customer service, along with strong financial and analytical skills, is required.

• Health insurance • Dental services • Paramedical services • Employee discounts • Professional development

• Time managementPreferred
• Customer servicePreferred
• LeadershipPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Operations management
• Merchandising
• P&L accountability
• Training and development
• Strategic planning
• Coaching
• Mentoring
• Time management
• Financial reporting
• Customer service
• Process improvement
• Health and safety compliance
• Visual merchandising
• KPI analysis
• Operational Performance Management
• Profit And Loss (P&L) Management
• Accountability
• Strong Work Ethic
• Management
• Customer Service
• Communication
• Compliance Training
• Financial Statements
• Key Performance Indicators (KPIs)
• Lead Management
• Mentorship
• Operations Management
• Operations
• Renovation
• Strategic Leadership
• Time Management
• Visual Merchandising

• Retail
• Management & Leadership
• Customer Service & Support
• Regional Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week