HVAC Service Manager

Job summary

Lead and support HVAC service technicians and staff to ensure safe, productive, and quality performance of service operations. Manage daily dispatch activities, maintain client relationships, and prepare service proposals and estimates.

Job details

Dartmouth, Nova Scotia Atlantica is seeking an experienced and motivated HVAC Service Manager to lead our service operations team in Dartmouth, Nova Scotia. The HVAC Service Manager is responsible for overseeing service delivery and supporting technicians in the field, while developing and maintaining strong customer relationships. About Us Based in Halifax since 1966, Atlantica, a member of the Cahill Group, is one of the largest mechanical and electrical contractors in the Maritimes. Equipped with leading-edge technologies, Atlantica’s highly skilled workforce executes a wide range of mechanical and electrical construction projects from design and fabrication to fire protection and maintenance services throughout a building’s life cycle to provide customized solutions to our clients. Responsibilities Reporting to the Director of Operations and working in an exciting and collaborative environment, you will: Lead and support HVAC service technicians and service department staff, to ensure safe, productive and quality performance. Manage daily service operations and oversee dispatch activities. Visit job sites regularly to monitor progress, ensure quality standards are met, and provide technical support when necessary. Support technicians in resolving technical and operational issues. Serve as a secondary point of contact for customer inquiries and concerns. Build and maintain strong client relationships that promote long-term customer retention and business growth. Review technicians service reports and related documentation for accuracy. Coordinate material procurement and inventory requirements for scheduled work. Promote safe work practices and maintain a strong safety culture by ensuring compliance with all applicable safety regulations, industry standards, and company policies. Review and approve maintenance agreements, service proposals prepared by the Business Development team. Prepare quotations, estimates and proposals for service-related project opportunities. Assist the Business Development team with customer meetings, site visits, project assessments, and contract discussions. Who are we looking for? Education & Experience Post-secondary technical diploma, degree or relevant technical/industrial work experience Five of more year relevant experience in supervisory role within HVAC or mechanical services industry Experience preparing estimates, quotations and service proposals. Ability to read and interpret drawings and blueprint specifications. Experience working with unionized trades in construction industry would be considered an asset. About You Strong focus on safety, quality and customer satisfaction Positive and collaborative leadership style Strong organizational and time management with the ability to meet tight deadlines Exceptional communication and interpersonal skills Strong analytical and problem-solving skills Valid Driver's license and ability to travel to customer sites as required. Job Details Permanent, Full Time 37.5 hours per week Monday to Friday The Cahill Group embraces a culture of belonging in the workplace. We believe that a diverse and inclusive culture creates a work environment that is supportive, engaging, challenging, and innovative while enabling our employees to be collaborative, positive, and creative to reach our full potential. The Cahill Group is an equal opportunity organization and welcomes applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the recruitment process, please let us know. Atlantica is an equal-opportunity employer. If you feel as though you are the right fit for this position, please apply in confidence. While we thank all applicants for their interest, only those under consideration will be contacted. Location Dartmouth, Nova Scotia Apply now Back

What you’ll do

Lead and support HVAC service technicians and staff to ensure safe, productive, and quality performance of service operations. Manage daily dispatch activities, maintain client relationships, and prepare service proposals and estimates.

Requirements

Requires a post-secondary technical diploma or degree and at least five years of supervisory experience in the HVAC or mechanical services industry. Must possess strong leadership skills, the ability to interpret blueprints, and a valid driver's license.

Listed skills

• Safety Compliance · Preferred
• Quality Control · Preferred
• Team Leadership · Preferred
• Technical Support · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• HVAC Service Management
• Team Leadership
• Dispatch Management
• Customer Relationship Management
• Technical Support
• Project Estimation
• Material Procurement
• Safety Compliance
• Blueprint Reading
• Contract Negotiation
• Operational Oversight
• Quality Control

Job areas

• Management & Leadership
• Trades
• Construction
• Engineering

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