Administration Support Associate - 6-month Contract

Job summary

The associate will process insurance applications, manage billing adjustments, and handle policy updates. They will also provide direct support to clients and advisors while assisting the team with special projects.

Job details

Temporary Full Time - We are looking for an Administration Support Associate. Key Responsibilities * Provide administrative and operational support to Senior Underwriters and Underwriting Consultants, ensuring efficient workflow management and timely completion of tasks * Prepare, draft, and distribute professional correspondence to applicants, banking partners, and other internal and external stakeholders * Maintain accurate records and documentation within underwriting and reporting systems * Assist with the collection, organization, and review of client and application information to support underwriting decisions * Liaise with internal teams to obtain required documentation and resolve routine inquiries * Demonstrate strong technical aptitude and the ability to quickly learn and navigate new systems, tools, and processes * Ensure all work is completed in accordance with company policies, service standards, and regulatory requirements * Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and efficiencies Qualifications & Skills * Strong administrative, organizational, and time management skills * Excellent written and verbal communication abilities * High attention to detail and accuracy * Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to learn new technologies quickly * Ability to manage multiple priorities in a fast-paced environment * Strong customer service mindset and relationship-building skills * Previous experience in financial services, underwriting, insurance, or banking environments is considered an asset * Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life This position will be located in the Toronto head office and follows a hybrid work model, with an in-office presence required two days per week. - The base salary for this position is between $45,500 - $61,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: * Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. * Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. * Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. * Financial Security: Company-matching pension plan, share ownership program and additional investment options. * Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! * Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life [https://www.canadalife.com/about-us.html]. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com [talentacquisitioncanada@canadalife.com]. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The associate will process insurance applications, manage billing adjustments, and handle policy updates. They will also provide direct support to clients and advisors while assisting the team with special projects.

Requirements

Candidates must have 5 years of experience in life and health insurance administration and possess LOMA industry courses. Proficiency in Microsoft Office, mainframe systems, and web applications is required, along with strong organizational and customer service skills.

Benefits

• Health benefits • Dental benefits • Mental health benefit • Pension plan • Share ownership program • Education reimbursement • Volunteer day • Employee recognition programs • Employee discounts

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Accounting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Insurance administration
• Underwriting
• Accounting
• Billing adjustments
• Policy management
• Customer service
• Mainframe
• Web application
• Microsoft Office
• Attention to detail
• Organization
• Multi-tasking
• Communication
• Data processing
• Ability To Meet Deadlines
• Personal Security
• Mental Health
• Billing
• Customer Service
• Discounts And Allowances
• Mentorship
• Multitasking
• Security Clearance
• Detail Oriented

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Administrator Support Associate
• Policy Analyst
• Policy Administration Professionals
• Political Scientists