Business Systems Specialist (Automation & AI Enablement)

Job summary

The Business Systems Specialist will design and maintain automated testing frameworks while embedding AI-driven capabilities into insurance workflows. They will act as a liaison between business and technical teams to optimize system efficiency and support digital transformation initiatives.

Job details

Permanent Full Time - We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes. The ideal candidate blends strong technical expertise with business knowledge in insurance systems and has a passion for leveraging emerging technologies. What you will do Automation & Testing Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect) Implement end-to-end, regression, integration, and performance test automation strategies Collaborate with QA, developers, and business stakeholders to ensure high-quality releases AI Enablement & Workflow Optimization Identify opportunities to embed AI and generative AI into business workflows Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation Support the responsible and scalable integration of AI into insurance systems and processes. Systems Analysis & Support Act as a liaison between business users and technical teams to translate requirements into system solutions Analyze and optimize system workflows for scalability, efficiency, and accuracy Troubleshoot system issues and recommend improvements Collaboration & Innovation Work cross-functionally with technology, product, digital teams, and vendors Stay current on insurance technology trends, automation frameworks, and AI innovations Contribute to digital transformation initiatives and continuous improvement efforts What you will bring Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) 3-5+ years of experience in business systems, QA automation, or systems analysis Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar) Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot) Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL) Familiarity with individual insurance systems (Illustrations, New Business, SimpleProtect, Ingenium) Understanding of APIs, data flows, and system integrations Strong analytical, mathematical and problem-solving skills Basic understanding of Git + Code hosting platform (GitLab) Basic understanding of HTML, CSS, JS Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar) Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd) Experience with low-code/no-code automation platforms Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6) Innovative mindset with a focus on continuous improvement Strong communication and stakeholder engagement skills Ability to translate complex technical concepts into business value Detail-oriented with a commitment to quality Adaptability in a fast-paced, evolving environment The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The Business Systems Specialist will design and maintain automated testing frameworks while embedding AI-driven capabilities into insurance workflows. They will act as a liaison between business and technical teams to optimize system efficiency and support digital transformation initiatives.

Requirements

Candidates must have a bachelor's degree in Computer Science or a related field and 3-5 years of experience in systems analysis or QA automation. Proficiency in test automation tools, SQL, and scripting languages is required, along with strong problem-solving and communication skills.

Benefits

• Career development
• Education reimbursement
• Health benefits
• Dental benefits
• Mental health benefit
• Volunteer day
• Pension plan
• Share ownership program
• Employee recognition programs
• Employee discounts

Listed skills

• SQL · Preferred
• JavaScript · Preferred
• Java · Preferred
• Git · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Test automation
• AI enablement
• Systems analysis
• Selenium
• Cypress
• Playwright
• VBA
• SQL
• API integration
• Git
• Azure AI
• OpenAI
• Java
• Python
• JavaScript
• Low-code/no-code platforms
• AI Innovation
• Playwright (Software Testing)
• Test Automation Tools
• Generative Artificial Intelligence
• Workflow Management
• Git (Version Control System)
• Willingness To Learn
• Emerging Technologies
• Digital Transformation
• Programming Languages
• Microsoft Access
• HyperText Markup Language (HTML)
• Java (Programming Language)
• JavaScript (Programming Language)
• Visual Basic (Programming Language)
• VBScript (Visual Basic Scripting Edition)
• Microsoft Excel
• Adaptability
• Application Programming Interface (API)
• Artificial Intelligence
• Automation
• Test Automation
• Microsoft Azure
• Mental Health
• Business Process
• Business Systems
• Business Valuation
• Cascading Style Sheets (CSS)
• Communication
• Computer Science
• Information Systems
• Continuous Improvement Process
• DB2 SQL
• Scalability

Job areas

• Technology
• Software
• Data & Analytics
• Finance & Accounting
• Consulting
• Business Systems Specialist
• Systems Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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