Director, Fraud Management

Job summary

The Director of Fraud Management leads first-line fraud risk standards and governance to prevent, detect, and respond to fraud events across the business. This role provides expert oversight and advice while coordinating with cross-functional teams to balance customer experience with operational resilience.

Job details

Permanent Full Time - Help Canada Life strengthen how we prevent, detect, respond to and learn from fraud. We are looking for a Director, Fraud Management The Director, Fraud Management helps business leaders prevent, detect, respond to and learn from fraud events by embedding clear accountabilities, effective controls and practical governance across the business. Reporting to the Vice-President, Business Risk and Controls, this role provides first-line fraud risk oversight and advice. You will work closely with fraud operations, product, digital, technology, data, compliance, legal, privacy, financial crime, operational risk, cyber security, third-party risk, internal audit and customer-facing teams to balance customer experience, regulatory expectations and operational resilience. What you will do: Lead and maintain first-line fraud risk standards, roles, decision rights and governance routines. Lead or support fraud governance forums, ensuring decisions, issues and actions are clearly documented and followed through. Work with Business Risk and Controls teams to identify opportunities to strengthen fraud prevention and coordinate action across the business. Lead or challenge fraud risk assessments across business activities, including internal and external fraud, scams, identity compromise, account takeover, payments fraud, application fraud and emerging fraud methods. Ensure fraud risks are assessed during new product approvals, digital changes, process redesign, outsourcing, vendor onboarding and other material business changes. Maintain a practical view of fraud risks, controls, issues, action plans and accountable owners within business risk and control assessments. Use fraud losses, near misses, customer complaints, investigations, external intelligence and control testing results to refresh risk priorities. Advise business teams on the design of preventive, detective and responsive fraud controls, including risk and control self-assessments and other control activities. Challenge control gaps and support action plans that are specific, owned, time-bound and sustainable. Work with the central Business Risk and Controls team to enhance fraud reporting for business leaders and relevant risk committees. Act as a first-line fraud subject matter expert during material fraud events, significant control failures and emerging fraud attacks. Participate in post-event reviews and help translate lessons learned into stronger controls, procedures, training and governance. Translate regulatory and policy expectations into practical first-line business practices and support regulatory requests, reviews, audits and assurance activities. Provide senior fraud risk advice to business and Business Risk and Controls executives while promoting a culture in which fraud prevention is part of everyday business decisions. What you will bring: Ten or more years of experience in fraud risk, business risk and controls, operational risk, financial crime, compliance, audit, investigations, fraud operations or a related field. Experience leading governance, controls, issue management, risk reporting and senior stakeholder engagement in a regulated environment. Strong knowledge of fraud methods, scams, prevention and detection controls, authentication, transaction monitoring, investigations, recoveries and customer impacts. Experience using data, intelligence, customer impacts and control results to identify emerging risks and priorities. The ability to turn risk expectations into practical governance, controls, remediation plans and measurable outcomes. Sound judgement in uncertain situations, with the ability to escalate material concerns promptly and make complex issues clear for decision-makers. Experience influencing senior leaders and leading cross-functional work where outcomes depend on collaboration. Strong written and verbal communication skills, including experience preparing concise reports, recommendations and governance materials for senior leaders. An understanding of Canadian financial services operations and relevant customer protection, privacy, financial crime and operational risk expectations. A bachelor’s degree in business, commerce, risk management, finance, criminology, law, computer science, data analytics or a related field. Financial services experience involving payments, digital banking, cards, deposits, lending, onboarding, contact centres or customer channels; an asset. Advanced education or specialized training in fraud, financial crime, operational risk, investigations, technology, data or compliance; an asset. A Certified Fraud Examiner, Certified Anti-Money Laundering Specialist, Certified Information Systems Auditor, Certified Internal Auditor, risk management, data analytics or other relevant financial services designation; an asset. - The base salary for this position is between $128,200- $178,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The Director of Fraud Management leads first-line fraud risk standards and governance to prevent, detect, and respond to fraud events across the business. This role provides expert oversight and advice while coordinating with cross-functional teams to balance customer experience with operational resilience.

Requirements

Candidates must have ten or more years of experience in fraud risk, operational risk, or financial crime within a regulated environment. A bachelor's degree in a relevant field is required, along with strong leadership, communication, and analytical skills.

Benefits

• Health benefits
• Dental benefits
• Mental health benefit
• Pension plan
• Share ownership program
• Investment options
• Education reimbursement
• Volunteer day
• Employee recognition programs
• Employee discounts

Listed skills

• Policy development · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fraud risk management
• Governance
• Risk assessment
• Financial crime prevention
• Operational risk
• Stakeholder engagement
• Regulatory compliance
• Data analysis
• Internal audit
• Control design
• Strategic leadership
• Incident response
• Policy development
• Risk reporting
• Cross-functional collaboration
• Compliance Auditing
• Fraud Prevention
• Digital Banking
• Emerging Risk
• Fraud Risk Assessments
• Issue Management
• Operational Resilience
• Transaction Monitoring
• Internal Controls Testing And Monitoring
• Business Decisions
• Certified Anti-Money Laundering Specialist
• Data Analysis
• Auditing
• Authentications
• Mental Health
• Business Process Reengineering
• Management
• Business Reporting
• Investments
• Certified Fraud Examiner
• Certified Information Systems Security Professional
• Certified Internal Auditor
• Customer Service
• Quality Auditing
• Computer Science
• Criminology
• Cyber Security
• Digital Technology
• Discounts And Allowances
• Finance
• Financial Services
• Data Intelligence
• Internal Auditing
• Risk Management
• Mentorship

Job areas

• Management & Leadership
• Finance & Accounting
• Security & Safety
• Data & Analytics
• Consulting
• Fraud Manager
• Operational Risk Analyst
• Management and Organization Analysts
• Financial Risk Specialists

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