Service Support Associate

Job summary

The Service Support Associate provides administrative and service support to the client service team, including processing business maintenance and managing office operations. Responsibilities include handling accounting tasks, preparing reports, managing mail, and performing system updates for client and advisor changes.

Job details

Permanent Full Time - We are looking for a Service Support Associate. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business. The responsibilities include, but are not limited to: Accounting and invoice-related activities Assisting with one-time and special projects Booking meeting rooms outside of our office locations Completing recurring monthly reports Completing ad hoc reports Managing incoming and outgoing mail, including FedEx shipments Preparing mail merges Managing the BC Office Associate inbox Ordering and maintaining office and printer supplies Requesting building access cards Additional responsibilities may include handling or assisting the team with: System updates related to client and advisor changes System updates related to internal changes Policy terminations Running reports from various internal systems to support business changes Who you are: Highly adaptable, driven to be your best, and proven initiative Well-developed customer service skills Strong oral and written communication skills Requires excellent Word, Excel, PowerPoint and Outlook skills Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines Attention to detail key Good problem-solving skills Ability to work independently as well as in a team environment Knowledge of the group insurance industry would be an asset Minimum high school diploma - The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The Service Support Associate provides administrative and service support to the client service team, including processing business maintenance and managing office operations. Responsibilities include handling accounting tasks, preparing reports, managing mail, and performing system updates for client and advisor changes.

Requirements

Candidates must possess strong communication and organizational skills with proficiency in Microsoft Office applications. A minimum of a high school diploma is required, and knowledge of the group insurance industry is considered an asset.

Benefits

• Health benefits
• Dental benefits
• Mental health benefit
• Pension plan
• Share ownership program
• Education reimbursement
• Volunteer day
• Employee discounts
• Mentorship programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Accounting · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Microsoft Office
• Word
• Excel
• PowerPoint
• Outlook
• Organizational skills
• Time management
• Problem-solving
• Administrative support
• Accounting
• Data entry
• Reporting
• Mail management
• Ad Hoc Reporting
• Administrative Support
• Insurance Industry
• Microsoft Excel
• Mental Health
• Customer Service
• Communication
• Invoicing
• Problem Solving
• Mentorship
• Microsoft Outlook
• Microsoft PowerPoint
• Time Management
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Office Support Associate
• Unclassified Specialized Occupation

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