Facility Program Assistant - Fitness & Wellness - Casual

About Red Deer: Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity. Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community. With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow. About The City of Red Deer Municipal Government: The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference. Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement. At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success The Opportunity: The Facility Program Assistant – Fitness & Wellness provides support to the Fitness & Wellness area by monitoring patrons, providing customer service, set up and take down of equipment and performing general cleaning tasks. Top Key Responsibilities: * Support recreation programs and events by: Assisting participants, staff, and instructors, Setting up and taking down equipment and spaces, Ensuring supplies and equipment are available and used safely, Maintaining basic knowledge of assigned programs, Sharing participant feedback with appropriate staff * Provide excellent customer service by: Greeting and assisting patrons in a friendly, professional manner, Answering questions and addressing concerns, Verifying registrations, memberships, and wristbands, Following customer service standards and principles * Maintain a safe, secure, and welcoming facility by: Monitoring assigned areas and patron activity, Managing traffic flow in public spaces, Participating in emergency response procedures, Identifying and addressing unsafe conditions * Support facility cleanliness and upkeep by: Performing general housekeeping and light maintenance tasks, Storing equipment properly, Reporting maintenance or safety issues to the appropriate staff * Follow health and safety requirements by: Complying with organizational health and safety policies, Participating in required training, inspections, and incident reporting * Perform other related duties as assigned by a supervisor As our preferred candidate, you will have: * Grade 10 or equivalent. * Exceptional customer service skills. * Demonstrated high level of verbal, written, and listening skills. * Intermediate First Aid Certificate * Commitment to the City’s Cornerstone Values. Affiliation: Canadian Union of Public Employees, Local 417 Status: Casual Remuneration: $22.22 to $23.53 per hour. Hours of Work: Hours of work as scheduled, with no minimum guarantee. Availability required for weekends, evenings, weekdays, early mornings and potential split shifts as business needs are required. Additional Information: More than one position will be filled form this posting. The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application. We thank you for your application. Only those selected for an interview will be contacted. We are a municipal government, eager to meet tomorrow's challenges. Our employees are the cornerstone of our organization. We are always seeking creative and skilled individuals with the ability and desire to lead in our dynamic workplace. Each of our employees brings diverse experiences and perspectives, as well as unique skills and talents to the job. Our diverse employee base ensures an environment where individual, team, and organizational successes are embraced and celebrated. We strive to ensure a supportive and respectful work environment for all. Employees are treated fairly and have equal opportunity within the organization to thrive and attain their highest potential. We welcome your application and look forward to discussing how The City of Red Deer can become your next career choice.

The Facility Program Assistant supports fitness and wellness programs by monitoring patrons, managing equipment, and ensuring facility safety. They also provide customer service by assisting participants and maintaining cleanliness throughout the facility.

Candidates must have at least a Grade 10 education and an Intermediate First Aid Certificate. Strong verbal and written communication skills along with a commitment to customer service are required.

• Customer servicePreferred
• First AidPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Facility maintenance
• Equipment setup
• First aid
• Communication
• Safety monitoring
• Emergency response
• Cleaning
• Conflict resolution
• Registration verification
• Emergency Response
• ChatGPT
• Professionalism
• First Aid Certification
• Artificial Intelligence
• Housekeeping
• Cleanliness
• Customer Service
• Economics
• Incident Reporting
• Innovation
• Listening Skills
• Operating Budget
• Traffic Flow

• Sports & Recreation
• Customer Service & Support
• Government & Public Sector
• Administrative
• Fitness and Wellness Specialist
• Teacher Assistant
• Teachers' Aides
• Teaching Assistants, All Other
• Teaching Assistants, Except Postsecondary

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 25, 2026

Posting language

English

Working hours

40 hours per week