Registered Massage Therapist

Job summary

Provide tailored therapeutic, relaxation-focused, and specialty massage treatments, conduct guest consultations, and maintain accurate treatment records. Prepare and clean treatment rooms, uphold hygiene and safety standards, educate guests on wellness and follow-up care, and collaborate with spa and hotel colleagues.

Job details

Company Description The Clayfield is a luxury property within The Unbound Collection by Hyatt, a portfolio of unique hotels offering one-of-a-kind experiences. Located in Niagara-on-the-Lake, ON, The Clayfield focuses on thoughtful service, wellness, and memorable stays for guests seeking relaxation and refinement. As part of Hyatt, team members benefit from established standards, professional development opportunities, and a supportive work environment. The property emphasizes high-quality guest care, attention to detail, and a collaborative, inclusive culture. Team members are encouraged to contribute ideas and help shape the guest experience. Role Description The Registered Massage Therapist is a full-time, on-site role based at The Clayfield in Niagara-on-the-Lake, ON. The therapist will provide professional massage treatments tailored to guest needs, including therapeutic techniques, relaxation-focused sessions, and specialty modalities. Daily responsibilities include conducting thorough consultations, maintaining accurate treatment records, preparing and cleaning treatment rooms, and ensuring equipment and linens meet hygiene standards. The therapist will educate guests on stress management, wellness practices, and appropriate follow-up care, while maintaining a calm, welcoming environment. The role also involves collaborating with the spa and hotel team, supporting guest service initiatives, and adhering to regulatory and brand standards for safety and professionalism. Qualifications Strong Customer Service skills, with a focus on guest satisfaction, empathy, and clear communication. Proficiency in Therapeutic Massage and Body Massage techniques, with the ability to tailor treatments to individual needs. Experience or training in Shiatsu and other specialized modalities is an asset. Ability to support Stress Management for guests through appropriate techniques, education, and wellness recommendations. Current registration and good standing with the relevant Massage Therapy regulatory body in Ontario. Completion of an accredited Massage Therapy program and eligibility for professional liability insurance. Commitment to maintaining high hygiene, safety, and confidentiality standards in all treatments. Ability to work flexible hours, including evenings, weekends, and holidays as required by guest demand. Team-oriented mindset with the ability to collaborate effectively with spa and hotel colleagues.

What you’ll do

Provide tailored therapeutic, relaxation-focused, and specialty massage treatments, conduct guest consultations, and maintain accurate treatment records. Prepare and clean treatment rooms, uphold hygiene and safety standards, educate guests on wellness and follow-up care, and collaborate with spa and hotel colleagues.

Requirements

Applicants must be registered and in good standing with the relevant Ontario massage therapy regulatory body, have completed an accredited massage therapy program, and be eligible for professional liability insurance. Strong customer service, massage technique, hygiene, confidentiality, and teamwork are required; Shiatsu or other specialized modality training is an asset, and flexible availability is needed.

Benefits

• Professional Development Opportunities
• Supportive Work Environment

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Satisfaction
• Empathy
• Communication
• Therapeutic Massage
• Body Massage
• Shiatsu
• Stress Management
• Guest Consultation
• Treatment Recordkeeping
• Hygiene and Safety
• Wellness Education
• Team Collaboration
• Confidentiality

Job areas

• Healthcare
• Hospitality
• Customer Service & Support