Library Aide (Fed. & State Work-Study Eligible Students Only)

Job summary

The Library Aide provides exceptional service to patrons by greeting them, answering questions, and enforcing library policies. They also perform circulation duties such as checking materials in and out, shelving, and maintaining public spaces.

Job details

(Fed and State Work-Study Eligible Students Only) Job Purpose/Description: Provide exceptional service for library patrons. Foster a welcoming environment by greeting all patrons with a smile. Demonstrate a willingness to help by initiating conversations with patrons and by answering or referring patron questions. Interact positively with College faculty and staff. Interpret and enforce library policies and procedures. Assist patrons in-person, over the phone, and via email. Job Duties: Perform circulation functions, including check materials in and out, process renewal requests, collect cash payments, navigate course reserves, sort and shelve materials, participate in shelf maintenance (inventory, shelf-reading, and shifting), complete material retrieval and scanning, answer the phone, schedule room reservations, basic cleaning/sanitizing of public spaces and work areas, and other duties as assigned. Required Qualifications: Must be a current or incoming CSS student. Federal work-study eligibility is required. Excellent customer service, organizational, and communication skills required. Must have excellent attention to detail and the ability to multitask, problem-solve, and prioritize. Must have basic computer skills and experience with Google Documents and Google Calendar. Must have the ability to work some evening and weekend hours. Must have the ability to work independently and as part of a team. Reliable attendance is essential. Preferred Qualifications: Customer service, library, and computer experience preferred. Preference will be given to incoming Freshmen and Sophomores, or students with prior library experience. Preference may also be given to students who live on-campus, due to opening/closing due to extreme weather conditions. Special Instructions to Applicants: Please include a class schedule as an attachment to the application (Supplemental Document) if possible. The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. Able to stand or sit for long periods of time as needed. Able to lift and carry library materials and equipment. Ability to push or pull library carts of materials. Able to reach, bend, and/or squat to retrieve materials on shelves. Able to use hands to grasp a barcode scanner and keys. Able to handle a keyboard and mouse. Close vision and the ability to adjust focus. Talking and hearing for telephone and in-person communication. Ascending and descending stairs.

What you’ll do

The Library Aide provides exceptional service to patrons by greeting them, answering questions, and enforcing library policies. They also perform circulation duties such as checking materials in and out, shelving, and maintaining public spaces.

Requirements

Applicants must be current or incoming CSS students with Federal work-study eligibility. The role requires excellent customer service, organizational skills, and proficiency with Google Workspace tools.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Organizational skills
• Attention to detail
• Multitasking
• Problem-solving
• Prioritization
• Google Documents
• Google Calendar
• Circulation functions
• Shelf maintenance
• Material retrieval
• Scanning
• Basic cleaning

Job areas

• Education
• Customer Service & Support
• Administrative