INTERNAL Only - Guest Empowerment Coordinator (Mercy House)

Job summary

The Guest Empowerment Coordinator develops and delivers strength-based, trauma-informed programs to support residents in achieving housing stability and independence. They collaborate with internal and external partners to provide inclusive services while fostering a supportive environment rooted in harm reduction.

Job details

Job Title: Guest Empowerment Coordinator (Mercy House) Reports to: Manager of Housing Location: St. John’s Employment Type: Permanent Full-Time Type: Union Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage as required Rate of Pay: $26.16 per hour PCN: 01-400-006 Position Summary The Guest Empowerment Coordinator plays a key role in supporting residents of Mercy House and Community Health Centre as they transition toward greater independence and housing stability. This position is responsible for developing and coordinating strength-based, trauma-informed programs that promote skill-building, personal development, and connection to community resources. Working closely with staff, volunteers, and participants, the Coordinator fosters a respectful, inclusive, and supportive environment that reflects the values of dignity, compassion, and harm reduction. Key Responsibilities Collaborate with the Manager and Program Supervisor to plan, deliver, and evaluate programming, including onsite supports and community-based referrals. Design and implement life skills workshops, support groups, and volunteer opportunities that reflect the diverse needs and goals of program participants. Use trauma-informed and strength-based approaches to engage Guests in meaningful programming, including opportunities for peer leadership and community participation. Partner with the Guest Empowerment team to ensure programs are accessible to individuals facing complex barriers such as mental health challenges, substance use, or histories of homelessness. Foster an inclusive and culturally responsive environment where dignity, equity, and Guest autonomy are prioritized. Build and maintain collaborative relationships with internal departments and external service providers to maximize opportunities for support and transition. Monitor participation, document progress, and contribute to evaluation efforts to ensure continuous improvement. Contribute to a positive team culture rooted in harm reduction, housing-first principles, and community care. Supervise relevant student placements as required Ensure safe, effective and efficient delivery of services to The Gathering Place Guests. Application of organizational policies and processes pertaining to Guest and workplace safety is expected. Support day-to-day program activities and perform additional duties as required. Qualifications & Skills Post-secondary education in health/social sciences, community services, or a related human services field. Minimum 3 years' experience working in a social services, housing, or supportive programming environment. Demonstrated understanding of trauma, poverty, substance use, and mental health through both professional and/or lived experience. Skilled in designing and facilitating programming for marginalized or vulnerable populations. Strong interpersonal skills, with the ability to build trust, lead with empathy, and navigate sensitive situations with discretion. Effective time management and organizational skills, with the ability to balance priorities and meet deadlines in a dynamic environment. Excellent verbal and written communication skills. Proven ability to work both independently and as part of a collaborative team. Equivalencies in education and experience will be considered. Closing Date for Applications: October 14, 2026

What you’ll do

The Guest Empowerment Coordinator develops and delivers strength-based, trauma-informed programs to support residents in achieving housing stability and independence. They collaborate with internal and external partners to provide inclusive services while fostering a supportive environment rooted in harm reduction.

Requirements

Candidates must possess post-secondary education in a human services field and at least 3 years of experience in social services or supportive housing. Demonstrated understanding of mental health, substance use, and trauma-informed care is essential for this role.

Listed skills

• crisis intervention · Preferred
• case management · Preferred
• Documentation · Preferred
• Team Collaboration · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-informed care
• Strength-based programming
• Case management
• Harm reduction
• Community outreach
• Life skills training
• Crisis intervention
• Program evaluation
• Interpersonal communication
• Conflict resolution
• Documentation
• Team collaboration
• Student supervision
• Advocacy
• Resource coordination
• Student Placements
• Empathy
• Building Trust
• Organizational Skills
• Ability To Meet Deadlines
• Cultural Responsiveness
• Compassion
• Mental Health
• Social Work
• Communication
• Community Health
• Continuous Improvement Process
• Empowerment
• Leadership
• Higher Education
• Human Services
• Interpersonal Communications
• Life Skills Development
• Programming Environments
• Social Sciences
• Time Management
• Collaboration
• Coordinating
• Trauma Care
• Workplace Safety

Job areas

• Social Services
• Healthcare
• Administrative
• Empowerment Coach
• Family / School / General Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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