Inside Sales Specialist - Mining

Job summary

The role supports the sales cycle by preparing quotations, processing purchase orders, and managing vendor relationships. It also involves monitoring stock levels and providing technical product support to customers and internal staff.

Job details

We’re looking for an in-office Inside Sales Support Specialist for our client, Boundary Mining Group. Boundary Mining Group is a growing company that specializes in high-quality equipment and services for the mining and construction industries. They manufacture and supply heavy machinery attachments and wear parts, focusing on innovation and customer service. Their durable solutions enhance operational efficiency and safety, making them a trusted partner and well respected in the industry. Boundary Mining Group stands out for its strong values and positive workplace culture. They prioritize customer satisfaction and foster innovation, empowering employees to develop new solutions. Collaboration and teamwork are encouraged, creating a supportive environment where safety, collaboration, and communication are paramount. Boundary Equipment invests in employee development, offering training and growth opportunities that contribute to a rewarding work experience. The Inside Sales Support Specialist will aid in the entire sales cycle and provide support to the inside sales team, engineering group, and Boundary Mining Group overall. This role involves assisting with quoting, preparing customer orders, and generating related sales reports, as well as managing vendor relationships and purchase orders to fulfill customer needs. As an ISO 9001 certified company, Boundary emphasizes strong quality management procedures, and this position is crucial for maintaining high standards of work. If you have a passion for mining, big equipment, and are motivated to be a part of, and improve, our domestic and worldwide supply chain with an amazing organization, this could be the role for you! Inside Sales Support Specialist responsibilities: Assists the sales team by preparing quotations and proposals. Processes vendor and customer purchase orders, along with related invoices. Monitors stock levels to maintain just-in-time inventory and reduce obsolete parts. Oversees customer contracts and provide guidance on additional orders and inventory needs. Develops in-depth technical and parts knowledge of key product lines to offer support to employees and customers. Ensures a high level of service for all stakeholders, including external customers, internal staff, and vendors/dealers. Coordinates a smooth and timely flow of paperwork. Addresses customer complaints promptly according to company guidelines and escalate concerns to management. Facilitates efficient and timely paperwork processing Be willing to step in and help where needed, contributing to the overall success of the team and organization. The successful candidate has: Secondary education in business administration or a similar field is preferred Two+ years in a similar role is considered an asset. Experience with mining equipment and parts is considered an asset. Experience with Infor Visual ERP is considered an asset. Excellent proficiency in Microsoft Office Suite – excel Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines. Critical thinker, resourcefulness, and ability to anticipate needs as well motivated to support are important attributes Exceptional communication skills, both written and verbal, with a high level of professionalism Thrives in a collaborative environment, values teamwork, and enjoys contributing to a culture where people support one another and succeed together. Ability to exercise sound judgment and make decisions independently as well as collaboratively Flexibility and adaptability to changing priorities and demands. Able to work in office in the west of Edmonton is a must. Compensation and benefits: Excellent and competitive salary Comprehensive benefits package Interesting extra company perks Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.

What you’ll do

The role supports the sales cycle by preparing quotations, processing purchase orders, and managing vendor relationships. It also involves monitoring stock levels and providing technical product support to customers and internal staff.

Requirements

A background in business administration and two or more years of experience in a similar role are preferred. Proficiency in Microsoft Excel and experience with mining equipment or Infor Visual ERP are considered assets.

Benefits

• Comprehensive benefits package • Extra company perks

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Microsoft Excel · Preferred
• Critical Thinking · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quoting
• Purchase Order Processing
• Inventory Management
• Vendor Relationship Management
• Microsoft Office Suite
• Excel
• Infor Visual ERP
• Time Management
• Critical Thinking
• Professional Communication
• Customer Service
• Technical Parts Knowledge

Job areas

• Sales
• Administrative
• Manufacturing
• Customer Service & Support
• Logistics