Business Process Lead- 18 month contract

Job summary

Analyze customer and associate experiences and store processes, then recommend and develop solutions that improve sales-driving activities and operational efficiency. Coordinate with stores, business stakeholders, UX, and IT teams to validate processes, deliver changes, manage communications, and report on operational metrics.

Job details

Pay Range: $60,000 - $90,000 At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us. Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Purpose The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience. Position Responsibilities Strategy & Planning Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders Develops and gains alignment on solutions using an agile approach with internal and external IT teams Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals Delivery & Execution Helps formulate, test and refine assumptions through store feedback and proof of concept projects Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics Develops and rolls-out store playbooks, guides and best practices to drive sales People Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments Advocates for the customers and associates by providing insight on sales driving activities Communicates effectively with cross functional teams and stakeholders Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps Is the subject matter expert for interconnected store experience within the Canadian division Competencies Required Collaborates Drives Results Action Oriented Customer Focus Communicates Effectively Ensures Accountability Financial Acumen Optimize Work Process Manages Complexity Experience/Knowledge Required Must fulfill minimum time-in-position (1 year) and performance management code requirements (M) Flexible work shifts and travel as necessary Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point Bilingual (English/French) an asset Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset Excellent communication skills with the ability to work effectively with people at all levels Strong work ethic and sense of responsibility and confidentiality Strong project management skills, ability to successfully manage multiple tasks at any given point In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

What you’ll do

Analyze customer and associate experiences and store processes, then recommend and develop solutions that improve sales-driving activities and operational efficiency. Coordinate with stores, business stakeholders, UX, and IT teams to validate processes, deliver changes, manage communications, and report on operational metrics.

Requirements

The role requires strong analytical, communication, organizational, and project management abilities, along with proficiency in Microsoft Office tools; SQL, Tableau, Alteryx, and Google BigQuery are assets. Candidates must meet the stated one-year time-in-position and performance requirements, and should be flexible for shifts and travel; English-French bilingualism is an asset.

Benefits

• Semi-Annual Performance Bonuses • Deferred Profit-Sharing Program • Paid Benefits • Home Depot Stock Purchase Discount • Merit-Based Salary Increases

Listed skills

• Change Management · Preferred
• SQL · Preferred
• Tableau · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Process Mapping · Preferred
• Business analysis · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Product Development Lifecycle
• Process Mapping
• Stakeholder Management
• Agile Methodology
• Change Management
• Project Management
• Data Analysis
• SQL
• Tableau
• Alteryx
• Google BigQuery
• Microsoft Excel
• Microsoft Access
• Microsoft Visio
• Microsoft PowerPoint

Job areas

• Management & Leadership
• Retail
• Data & Analytics