Patient Information Clerk

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. Here's What You'll Get To Do Greet patients and families, and assist in meeting their needs when appropriate Schedule and coordinate appointments and meetings Organize and maintain patient charts, as well as electronic and paper information filing systems Maintain electronic calendar/schedules Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority Prepare requisitions Provide clerical support to all health care staff Perform other duties as assigned Here's What You'll Need Must have open availability from Monday to Sunday, including days, evenings, weekends, and holidays as needed. Availability to work varying shifts based on business needs. Diploma from a recognized Medical Administration program or equivalent combination of education and experience Medical Terminology certificate is preferred Previous clerical experience in a hospital/medical environment preferred Basic proficiency with computers (i.e. word processing) Strong communication, interpersonal and organization skills Demonstrated problem solving abilities Ability to be self-directed, to be flexible and to take initiative Attention to detail and efficient time management Strong customer service orientation Epic training and patient registration experience are preferred Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives Here's What You'll Love This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer. A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others. A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. For more on why you'll love working at SickKids, visit our careers site. Employment Type Permanent full-time 37.5 hours/week SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.

Act as the first point of contact for patients and families, providing customer-focused service and administrative support. Responsibilities include scheduling appointments, maintaining patient charts, and coordinating unit functions to ensure efficient operation.

Requires a diploma from a recognized Medical Administration program or equivalent experience, with a preference for a Medical Terminology certificate. Candidates must have open availability for varying shifts and basic computer proficiency.

• Health Insurance • Dental Insurance • Life Insurance • Employee Wellness Strategy

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Medical Terminology
• Scheduling
• Customer Service
• Clerical Support
• Time Management
• Problem Solving
• Organization
• Interpersonal Communication
• Epic Software
• Electronic Filing
• Administrative Support

• Healthcare
• Administrative
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Entry level